HH&H Intake and Office Assistant

Morrow County Health District is looking for a Part-Time(30hrs/week) Intake and Office Assistant for Home Health & Hospice in Heppner, OR.

About Company:

Morrow County Health District is a non-profit Oregon Special District that offers many healthcare services at locations throughout the county. Although we’re smaller than more urban healthcare systems, we offer a surprising range of services to care for our patients right here, close to home. With a hospital in Heppner; clinics in Heppner, Irrigon and Ione; an immediate care clinic in Boardman; ambulance services; and home health and hospice services, you can depend on us to provide exceptional care for you and your family. Morrow County Health District, through its entities Pioneer Memorial Hospital, Pioneer Memorial Clinic, Irrigon Medical Clinic, Boardman Immediate Care Clinic, Heppner and Irrigon Ambulance, and Pioneer Memorial Home Health & Hospice, does not discriminate or deny access to services because of a person’s race, color, sex, national origin, disability, religion, age, sexual orientation, or inability to pay.

About the Role:

The Home Health & Hospice Intake and Office Assistant is responsible for supporting patient intake, referral processing, insurance verification, documentation management, billing support, and administrative operations within the Home Health & Hospice department. This position serves as a primary point of contact for patients, families, referral sources, and community partners while ensuring accurate records, timely documentation, and efficient coordination of services.

Minimum Qualifications:

• High School Diploma or equivalent required.
• Medical office, healthcare intake, referral coordination, administrative support, or customer service experience preferred.
• Experience working with electronic medical records and office software preferred.
• Experience with insurance verification, authorizations, referrals, or healthcare billing support preferred

Responsibilities:

• Serve as the primary point of contact for patients, families, visitors, referral sources, and community partners, providing professional and courteous customer service.
• Answer, screen, and route incoming communications; respond to inquiries and direct individuals to appropriate staff and resources.
• Receive, process and assist in the coordination of Home Health and Hospice referrals.
• Obtain and verify insurance coverage, authorizations, and other payer requirements to support timely patient admission and service delivery.
• Maintain accurate and congruent patient records within the electronic medical record systems.
• Scan, upload, file, retrieve, and track patient records and clinical documentation in accordance with organizational policies and regulatory standards.
• Monitor documentation workflows and follow up on missing visits, physician orders, signatures, certifications, and other required records.
• Support clinicians and leadership by ensuring accurate and timely management of patient documentation throughout the episode of care.
• Assist with billing, charge entry, supply tracking, account reconciliation, and other revenue cycle functions.
• Prepare, maintain, and update departmental reports, logs, spreadsheets, census information, and other operational records.
• All other duties as assigned.

Skills:

The HH&H Intake and Office Assistant utilizes their expertise in customer service and communications skill to assist the community efficiently and accurately. Their knowledge of medical terminology, referral processes, insurance verification, and authorization requirements is critical for maintaining processes and generating revenue. Strong communication skills are essential for coordinating with clinical teams to verify documentation and for addressing patient inquiries with clarity and professionalism. Analytical skills enable the assistant to identify patient needs and support, facilitating continuous improvement in office operations. Additionally, attention to detail and organizational abilities are applied consistently to effectively support patient intake, referral processing, and adminstrative responsibilities.