Operations Analyst

Responsibilities Support enterprise batch processing, workload automation, job scheduling, monitoring, execution support, and day-to-day operational activities across production and test environments under the direction of the IT Operations Lead. Configure, schedule, maintain, and support batch jobs, workflows, calendars, triggers, dependencies, and execution windows in Stonebranch and related tools to ensure alignment with business processing requirements and service level agreements (SLAs). Monitor workflows, jobs, alerts, file transfers, and system health on a 24x7 basis as required; identify, investigate, and help resolve job failures, delays, missed dependencies, interface issues, and performance degradation. Support production releases and test activities involving new workflows, interface changes, configuration changes, and operational requirements, working closely with the IT Operations Lead, Ab Initio support resources, infrastructure teams, PeopleSoft administrators, developers, and trading partners. Execute operational support activities during incidents and outages, including communications, timely escalation, restart, recovery, rollback, and approved remediation procedures to restore service and minimize business disruption. Create, update, and follow operational runbooks, SOPs, scheduling standards, naming conventions, workflow documentation, and knowledge articles related to batch execution, interfaces, and operational procedures. Track processing trends, recurring issues, SLA performance, and operational metrics; document incident status, actions taken, and solutions; support audit requests and produce reports on job execution, failures, and service health. Ensure adherence to organizational security policies, operational controls, audit requirements, and change management processes, and participate in incident reviews, release readiness activities, and continuous improvement efforts. Requirements Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field; equivalent relevant experience may be considered. 3+ years of experience in IT operations, production support, workload automation, enterprise scheduling, batch operations, or a similar operational support role in a complex enterprise environment. Hands‑on experience with Stonebranch or a comparable enterprise workload automation/scheduling platform, including job scheduling, dependency management, calendars, triggers, alerts, execution windows, monitoring, and recovery support. Strong understanding of production operations and batch processing in UNIX/Linux and Windows-based environments; experience with tools such as Ab Initio Control Center, GoAnywhere, Phire, Windows/RDP, VDI, and Azure DevOps Boards (ADO) is strongly preferred. Experience supporting incident, problem, change, and release processes; ability to maintain runbooks and knowledge articles, communicate clearly during operational events, and coordinate effectively across technical and business teams. Must be a U.S. Citizen with an active Secret security clearance or the ability to obtain one; experience in secured federal or DoD environments preferred. Certifications & Qualifications Bachelor's degree in Information Systems Bachelor's degree in Computer Science Bachelor's degree in Engineering Secret security clearance #J-18808-Ljbffr