Customer Service & Shipping Coordinator

Description

About Us

Imagineering Finishing Technologies is a leading metal finishing company dedicated to delivering high-quality solutions to our clients. The Imagineering brand is globally acknowledged as the KnowledgeSource™ for Metal Finishing. We take pride in our commitment to excellence, innovation, and a positive workplace culture.


Summary

To oversee the administrative requirements of internal and external customers, customer service staff, and shipping and receiving staff. The position requires maintaining an ultra-high level of internal and external customer satisfaction. Since the

position requires a high-level of direct customer interaction, a pleasant disposition and a "whatever it takes"

attitude must always be exhibited. Reports to the Director of Operational Support


Duties and Responsibilities

Customer Service

• Oversee and assist the processing of information upon receipt of customer purchase order. Contact customer regarding incomplete or missing information.
• Assist in researching the technical requirements of the customer. Provide previous processing information, prints, notes and/or quote information for the first step in job creation.
• Oversee and assist the creation of the complete job packet, including all information stated in job creation step.
• Oversee and assist the preparation of all necessary documents required by the customer and transporting company, and internal controls upon completion of a job.
• Oversee and assist in the shipment of customer goods through direct customer contact prior to customer request.
• Oversee the maintenance of accurate controls of customer purchase orders and specific requirements.
• Assist/take the lead with customer issues: RMA's, Recert, needing copies of certs/invoices etc.
• Assist with Production, Dock, and Final inspection to ensure smooth paperwork flow.
• Oversee/assist that all invoicing is completed and scanned into Dockstar in a timely manner
• Oversee that all aspects of Imagineering's Quality Management System are being followed by both the Shipping and customer service team
• Oversee/assist with recording, creating, gathering information for IFT Operations / QMS metrics
• Continuous improvement of various techniques performed within the duties of the position to improve productivity, efficiency, and the cost-effectiveness of the process.
• Approve vacations and make coverage plans

Duties and Responsibilities

Shipping and Receiving

• Make sure all jobs/materials are checked in following IFT procedures
• Schedule the truck for plant-to-plant transfers
• Work to improve shipping and receiving efficiency
• Work to improve the accuracy of shipping counts
• Work to get all facilities following the same workflow/procedures
• Develop dock personnel to make them independent workers
• Continuous improvement of various techniques performed within the duties of the position to improve productivity, efficiency, and the cost-effectiveness of the process
• Approve vacations and make coverage plans

Job Requirements

Expert level. Applies job skills and company's internal procedures and policies to complete routine tasks. Assignments vary in routine and nature where average to advanced problem solving, decision making, understanding of instructions, and communication skills with all levels of plant personnel will be necessary.

Knowledge/Experience

Must possess good written, oral communication and keyboarding skills. Experience and knowledge of Microsoft Word and Excel is required. A high school degree is required and at least two years of previous experience in an office setting preferred. Communication and conflict resolution are necessary skills to work with individuals both internally and externally. And have intellectual ability to process information and make accurate decisions about the job tasks.

Continuing Education

The individual is encouraged to complete at least 24 hours of job-related training per year. This may be accomplished through University-level courses, seminars, continuing education courses, or as approved by the Executive Management Committee.

Benefits

• Medical, Dental, and Vision Insurance
• HDHP Plans with Company contribution to H.S.A.
• Flexible spending accounts for Medical and Dependent Care
• Company paid life insurance with AD&D
• Company paid short-term disability insurance
• Voluntary life with AD&D for employee, spouse, and child(ren)
• Voluntary long-term disability insurance
• Supplemental Accident and Critical Illness plans
• 401(k) matching program
• Flexible schedules, generous paid time off, plus 8 paid holidays
• Company outings
• Employee Assistance Program

Disclaimer: This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check and drug screen. The Company reserves the right to revise the job description as necessary.

Equal Employment Opportunity (EEO) Statement: Our company is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other category protected by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need alternative methods of applying, we will determine an alternate way for you to apply. Please contact our People team at View email address on click.appcast.io or call View phone number on click.appcast.io for assistance with an accommodation.

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