PERSON IN CHARGE

Person In ChargeSummary: Manages shift operation to ensure customer service and high-quality products are served and delivered. Responsible for the successful execution of fast and accurate sandwiches, as well as world-class customer service while maintaining a clean, organized shift.Duties and Resposibilities:Mastery of slicing and inshop position. Ability to perform all duties of these positions as needed including making a sandwich in 30 seconds or less.Responsibility of supervision of 3-25 employees during shift.Provides on-the-job training for employees during shift and at the direction of management.Provides feedback and documentation to management to for coaching and corrective action of poor or underperforming employees.Provide current and prospective employees with information about policies, job duties and work conditions.Responsible for minimizing food and labor waste during shift.Assists in the supervision of the preparation, sales, and service of food.Forecasts food items. Estimates what amount of each food item will be consumed per shift.Supervises food preparation and service operations. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.Ability to provide customers with world-class customer service.Responsible for responding to and resolving customer complaints quickly as they arise, including providing coaching and corrective action to course correct service related employee performance.Routes deliveries and assists drivers to maximize delivery speed.Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).Completes daily opening and closing procedures with accuracy, consistency and per guidelines.Executes systems and procedures with 100% integrity and completeness.Completes daily paperwork during shifts accurately and timely.Responsible for 100% of the cash drawers at all times during the shift.Receives and stores product.Audits previous shifts systems and procedures for 100% integrity and completeness.Performs other related duties as assigned and as business needs require.Knowledge, Skills, & Abilities:Excellent judgment and creative problem solving skills. Self-reliant, results-oriented.Ability to respond to and resolve customer concerns and complaints.Ability to handle stress and high-volume operations.Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Ability to work independently/self-motivated, highly organized.Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Ability to respond to and resolve employee issues.Must be able to read and write and communicate in English and the ability to speak clearly so others can understand you. Excellent written and verbal communication skills.Reading Comprehension; understanding sentences and paragraphs in work-related documents.Willing to work overtime, holidays, early mornings, evenings and weekends as business dictates.Customer Service. Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Social Perceptiveness: awareness of others reactions and understanding why they react as they do.Deductive Reasoning; the ability to apply general rules to specific problems to produce answers that make sense.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Time Management. Managing ones own time and the time of others.Ability to create and comprehend reports and spreadsheets.Ability to work in a fast-paced, team environment and under pressure of deadlines.Regular, physical attendance on a predictable basis is essential to the performance of this job.Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.Responds to requests for service and assistance; Meets commitments.Prioritizes and plans work activities; uses time efficiently. Detail oriented and organized.Observes safety and security procedures; addresses, corrects and reports potentially unsafe conditions.The individual adapts to changes in the work environment; is able to deal with frequent change, delays or unexpected events.Proficient knowledge of phone systems, facsimile processes, Microsoft Outlook, Word and Excel.Qualifications, Certifications, & Licenses:ServeSafe Certification (opportunity to acquire provided).Must be at least 18 years of age with reliable transportation.Valid drivers licenseCurrent automobile insurance and requirement to maintain current at all times.Fluency in English, Bilingual in Spanish is a plus.Supervisory Responsibility:Oversee operations and performance of employees for assigned shift.Ability to supervise 3-25 employees during a scheduled shift.Travel:Limited travel expected for this position. Primarily car travel; limited flight and overnight travel expected for this position.Work Environment:This job operates in a fast past, fast food environment.Occasional exposure to outside elements as well as music, telephones, ovens, equipment timers.Uses knives and operates equipment with moving parts.Exposure to household cleaning products/chemicals, such as: bleach and ammonia.Physical Demands:Work includes pressure generated by deadlines, peak workload periods and frequent interruptions.Constant talking or hearing, use of vision.Use of standard office equipment, typing on a computer.Performance of repetitive motions, use of manual dexterity/motor skills.Frequent walking, stooping and kneeling; standing and moving about the unit the entire workday.Frequent leaning, twisting.Rarely [but occasionally the need will arise for] crawling, climbing, balancing or use of heavy machinery.Ability to lift heavy objects above fifty (50) pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr HOLTKAMP PETERSEN ENTERPRISES 5 INC