Dispatcher- Full Performance Jobs

Job Title

Dispatchers at the full performance level utilize customized dispatch system and Microsoft Office tools to coordinate daily operations of TSC drivers in support of TSC's mission requirements.

Job Description

Applicants must have an Active Top Secret/SCI US Government clearance with polygraph. Note: US Citizenship is required to maintain a Top Secret/SCI clearance with polygraph. All personnel shall also have a valid Commercial Driver License, Class B with airbrakes, with an acceptable driving record. Contractor personnel will be required to use the Sponsor's Customized Dispatch System. Duties/Tasks and Responsibilities

• Allocates work and opening and closing tickets. Prepares schedules to include date, time, type of delivery and destination. Modifies schedules as new requests for services are received. Ensures balanced distribution of workload among drivers, maintaining and updating the duty list of TSC personnel on call and monitoring hours worked. Coordinates the daily operations of the drivers and serves as back up when needed to meet deadlines. Receives and validates requirements for driver services from various sources and incorporates the requirements into existing workloads. Communicates with drivers regarding status of requirements. Receives requests for drivers via phone calls, electronic mail, or in-person requests. Communicates with drivers regarding status of work and any changes to routes. Using the Sponsor's electronic system, performs dispatch duties on a daily basis to cover staff shortages and re-direct drivers as necessary.
• Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment. Anticipates customer needs and defines into customer requirements. Maintains contact with customer regarding status of problem and estimated time of resolution. Keeps COTR and Government Task Manager (GTM) informed of issues and escalates problems to management as appropriate. Fosters an environment that promotes effective customer service. Solicits customer feedback to ensure customer satisfaction.
• Performs other TSC-specific duties as needed.

Knowledge, Skills and Abilities

• Ability to become familiar with Sponsor regulations, policies, and unique Sponsor authorities.
• Tact, diplomacy, maturity and sound judgment.
• Demonstrated good judgment while making decisions on the routes to be utilized and follow correct delivery procedures for each authorized location and addressee.
• Understanding of security protocol and cover.
• Comprehensive knowledge of the WMA, specifically within the District of Columbia (DC), and surrounding buildings and routes.
• Well-developed customer service skills, demonstrated by anticipating and responding to customers' needs in a manner that generates customer satisfaction.
• Excellent driving skills and a good driving record.
• Detailed oriented.
• Ability to perform basic vehicle safety checks.
• Good interpersonal and oral communications skills, demonstrated by developing working relationships and networks with other contractor personnel and Sponsor staff.
• Demonstrated proficiency with Microsoft Office, especially Excel.
• Flexibility to effectively handle multiple priorities simultaneously.
• Analytical ability to identify problems and issues and to provide resolution.
• Interpersonal skills necessary to work in a team environment.
• Experience utilizing good judgement while working independently and making transactional decisions within Government provided-parameters on behalf of the TSC Dispatch team.

Work Environment Sitting at a workstation, interspersed by brief periods of standing, walking, bending, and carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Work includes light physical requirements such as lifting (up to 20lbs) and the operation of motor vehicles, usually while pre-staging for upcoming driver assignments. Minimum Qualifications Active TS/SCI Clearance with Polygraph Qualifications:

• Possess a valid driver's license.
• Possess a clean driving record
• Clean Driving Record Definition: TSC drivers, both staff and contractors, must meet the following criteria, at a minimum, before operating Sponsor controlled vehicles:
• Negative point accumulation is not to exceed minus four (-4) points.
• Zero (0) driving suspensions or revocations.
• Zero (0) incidents of serious motor vehicle violation, including, but not limited, to driving under the influence of alcohol or drugs; reckless driving; leaving the scene of an accident, or a series of convictions that reflect a pattern of unsafe behavior.
• Has not been assigned to any alcohol safety action program or driver alcohol rehabilitation program.
• Has not been assigned to any driver improvement programs.

Education: High school diploma or GED equivalent. Associates Degree or equivalent is preferred but not required. Special Certifications: Commercial Driver License (CDL), Class B with airbrakes. A CDL P-endorsement is preferred but not required.

Service Contract Act (SCA) Compensation & Benefits: This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future. Compensation Details: US: $30.00 - $34.00 Hourly The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.