Senior Digital Platform Manager

First Merchants Bank is seeking a Senior Digital Platform Manager who will manage the lifecycle of assigned digital platforms and products, ensuring alignment with strategic goals and delivering exceptional client experiences. The role supports development and execution of roadmap plans, collaborates with cross‑functional teams, and drives initiatives that enhance digital capabilities across the omnichannel experience. Essential Duties & Responsibilities Manage assigned digital platforms, including roadmap development, feature prioritization, and lifecycle planning. Conduct ROI analysis, market research, and business case development for platform enhancements. Identify opportunities to improve client experience through digital solutions; collaborate with Marketing and Sales to support campaigns and training that drive platform adoption. Partner with IT, Operations, Compliance, and other stakeholders to ensure successful delivery of platform initiatives. Support vendor relationships and contribute to contract reviews and roadmap alignment for assigned platforms. Monitor platform performance metrics and user feedback to inform enhancements; report findings and performance to key stakeholders. Track KPIs and report on progress toward strategic goals. Recommend and implement process enhancements that improve efficiency and reduce friction in digital experiences. Develop, publish, and maintain product documentation, training materials, and supporting artifacts. Serve as a subject‑matter expert for assigned platforms. Ensure platform initiatives comply with regulatory requirements and internal policies; partner with Risk and Compliance teams to assess and mitigate risks. Stay informed on industry trends and emerging technologies, including AI, to identify future opportunities. Qualifications Bachelor’s degree in business, finance, or a related field OR an associate degree/two years of college + two years of related work/military experience OR four years of related work/military experience (plus any additional required experience). A minimum of five years of experience in product management, project management, business analysis, project coordination, operations, or related roles. Relevant certifications such as Project Management Professional (PMP), Six Sigma, or Agile (e.g., Certified Product Owner, Scaled Agile Framework). Excellent written and verbal communication skills. Strong analytical and problem‑solving abilities with the ability to distill complex information into actionable insights. Preferred Attributes Commitment to the mission and values of the organization. High degree of integrity, discretion, and professionalism. Collaborative and team‑oriented approach to partnerships. Ability to work independently and thrive in dynamic, fast‑paced environments. Empathetic and mission‑driven, prioritizing relationships built on respect and compassion. Demonstrated exceptional organizational, time management, and attention to detail. Benefits Base Pay plus bonuses. Medical, dental and vision insurance. 401(k). Health savings and flexible spending accounts. Vacation/sick time. Paid holidays. Paid parental leave. Tuition reimbursement. #J-18808-Ljbffr First Merchants Corporation