Lead Medical Support Assistant
US Department of Veterans Affairs
Job Title
Duties include, but are not limited to:
- Assuring coverage of all areas of responsibility.
- Conducting ongoing reviews to ensure quality of work.
- Ensuring accurate and timely scheduling of appointments.
- Providing guidance to staff members to include changes in policies and procedures.
- Distributing and balancing workload.
- Orienting and providing on-the-job training for new and current employees.
- Ensuring all training requirements are met.
- Organizing the work structure of his/her assigned areas.
- Acting as liaison between MSAs and other staff in order to resolve day to day conflicts.
- Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties.
- Customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff.
Work Schedule: Monday - Friday 7:30 AM - 4:00 PM
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 91668-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Vacancy posted 1 day ago
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