Senior Loan Processor

Job Description

Job Description

Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities. 

General Summary

The Mortgage Loan Processing team plays a critical role in supporting the mortgage lending process by ensuring loan files are complete, accurate, and ready for underwriting and closing. The Senior Loan Processor is an experienced mortgage professional responsible for managing complex loan files, ensuring compliance with investor and regulatory requirements, and serving as a subject matter expert for the processing team. This role provides technical guidance and support to processors, mentors less experienced team members, and serves as a key resource for escalated or high-risk files. The Senior Loan Processor partners closely with underwriting, closing, and management to identify process improvements, promote operational efficiency, maintain quality standards, and deliver an exceptional customer experience.

Work Arrangement: This position is eligible for a hybrid or fully remote work schedule following a two-week in-office training period. Candidates must reside within a reasonable commuting distance of an MVB office and be available to attend in-person training, team meetings, and other onsite business activities as needed.

Primary Responsibilities and Duties

• Independently manages a pipeline of high-complexity loans, including jumbo, construction, and specialty programs.
• Acts as the primary liaison between processing, underwriting, and closing teams for escalated or time-sensitive files.
• Conducts advanced compliance reviews and resolves issues prior to underwriting submission.
• Identifies systemic processing risks, recommends corrective actions, and partners with leadership to implement process improvements.
• Provides ongoing coaching, training, and technical guidance to processors, helping develop department expertise and ensuring consistent application of policies, procedures, and investor guidelines.
• Monitors pipeline performance metrics and proactively addresses processing delays, quality concerns, and exception trends.
• Participates in strategic projects to improve operational efficiency and customer satisfaction.
• Recommends and implements process enhancements based on regulatory changes, investor updates, and industry best practices.
• Serves as a subject matter expert and resource for regulatory requirements, investor guidelines, and complex processing scenarios.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Supports and participates in community activities and initiatives.
• Other duties necessary to meet business objectives.

Knowledge, Skills, and Abilities

• High school diploma required; associate degree in business or related field preferred.
• Mortgage industry certifications (e.g., NAMP, AMP, or similar) preferred.
• 10+ years of progressive mortgage processing experience , including complex loan products, investor guidelines, regulatory compliance, quality control standards, and escalated loan files.
• Expertise in conventional, FHA, VA, USDA, jumbo, construction, and specialty mortgage products.
• Demonstrated ability to mentor, train, and provide technical guidance to less experienced processors while serving as a subject matter expert.
• Ability to manage high-volume, complex loan pipelines and competing priorities under tight deadlines.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Proficiency in Microsoft Office, Encompass, and other mortgage technology platforms.
• Highly organized with strong attention to detail and the ability to prioritize effectively.
• Adaptability in a fast-paced, evolving environment.
• Alignment with MVB's Code of Ethics and values.

Full-Time Benefits:

• Health, Dental, and Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Savings Plan
• Paid Holidays
• Parental Leave
• Paid Time Off
• Professional Development
• Employee Assistance Program

Work Environment:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, drive, talk, hear, see, and use hands to type, handle, and operate equipment. The employee must occasionally lift and/or move up to 25 pounds.
• This role operates in both a professional office environment and off-site locations, including client meetings, real estate offices, and community events. Standard office equipment (computers, phones, photocopiers, etc.) is used regularly.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.
• Flexibility to work beyond standard business hours, as required to meet client and business partner needs.
• Travel within the local service area may be required to meet with clients, referral partners, and attend community or networking events.

This job description represents a summary of typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties.