Program Coordinator

Job Description:Job Title: Program CoordinatorLocation: Springfield, MissouriDepartment: ISLEmployment Type: Full-timeJob Summary:Are you passionate about making a meaningful impact in the lives of others while leading a dedicated and compassionate team? Join our collaborative organization where your leadership and coordination skills will directly support individuals in achieving independence and personal goals. As a Program Coordinator, you will play a vital role in shaping quality care, fostering positive outcomes, influencing service excellence, and driving team success—all while working in a supportive, mission-driven environment that values growth, empathy, and innovation.In this role, you will oversee daily operations within designated service areas, ensuring high-quality, person-centered services are delivered in both in-home and community-based settings. You will coordinate care, support staff development, monitor compliance, and maintain a safe, structured, and empowering environment for individuals served.This position offers…· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost · Mileage Reimbursement – Company paid for work functions requiring travel· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce· Additional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:· Coordinate and lead the development and implementation of Individual Support Plans (ISPs) to ensure measurable, person-centered outcomes· Supervise, mentor, and support staff to deliver high-quality services and foster professional growth· Monitor the health, safety, and well-being of individuals through regular site visits and ongoing communication· Collaborate with nurses, support staff, and interdisciplinary teams to ensure medical and daily living needs are effectively met· Facilitate opportunities for community engagement and the development of natural supports· Maintain accurate client records, documentation, and compliance with service requirements and organizational policies· Conduct regular audits, reviews, and quality checks to ensure services meet established standards· Manage program budgets, track expenses, and prepare financial reports and variance analyses· Ensure staff training requirements are current and aligned with individual care needs· Promote a clean, safe, and supportive residential environment, including oversight of procedures such as medication and financial tracking· Perform additional duties as assigned to support program successEducation, Experience, and/or Credential Qualifications:· Bachelor’s degree from an accredited college or university· Relevant experience in the field of Developmental Disabilities may substitute year-for-year for the required degreeAdditional Qualifications:· Must have reliable means of communication· Must possess strong reading and writing skills with the ability to clearly document and communicate information· Current driver’s license, acceptable driving record, and current auto insurance required· Must have a vehicle with a functioning air conditioner and heater if transporting clients· Ability to be on-call according to regional office schedule· Ability to assist with physical transfers or lifting, as needed based on individual support requirementsPhysical Requirements· Perform sedentary work involving sitting for extended periods with occasional walking or standing· Exert up to 10 pounds of force occasionally and minimal force frequently to move objects or assist individuals· Use repetitive hand, finger, and arm movements for typing and documentation tasksKeywords: Program Coordinator, Developmental Disabilities, ISP, Residential Services, Team Leadership, Case Management, Behavioral Health, Care Coordination, Direct Support, Healthcare Administration Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Firefly is a Smoke and Tobacco Free Workplace.SummaryLocation: Springfield, MOType: Full time