Key Holder

Key Holder – Role Overview

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you're sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.

Key Responsibilities

Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer's values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners

Team Support & Leadership

• Lead by example on the sales floor and during peak periods
• Assist in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer's curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions

You Are

• A thoughtful, hands-on leader with 2+ years of retail management experience
• Passionate about sustainability, creativity, and intentional living
• Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Warm, dependable, and energized by building lasting customer relationships
• Naturally curious and committed to continuous learning and improvement
• Experienced or interested in visual merchandising and product storytelling

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits Part-Time:

• Part-time (hourly)
• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities
• $18-$21/hour

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact View email address on click.appcast.io.

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.