Data Center Operations Lead

Salary: $70,700 - 158,000 per year Requirements:

• A minimum of 4 years of experience in Information Technology (IT) or a Bachelor's degree in computer science, engineering, mathematics, or a closely related field.
• At least 2 years of experience in computer networking.
• A minimum of 2 years of experience with computer hardware, including troubleshooting and repair.
• At least 2 years of experience managing personnel in a technical setting.
• A minimum of 2 years participating in on-call rotations, providing after-hours support in a 24/7 operational environment.
• Preferred: Experience in Linux systems administration and/or development.
• Preferred: Knowledge of cabling best practices.
• Preferred: Experience in general hardware troubleshooting or computer architecture.
• Preferred: Familiarity with system management tools and client/server environments.
• Preferred: Experience in technical writing relevant to the field.

Responsibilities:

• I will be operationally responsible for overseeing a Data Center.
• My responsibilities will include prioritizing and assigning trouble tickets to data center technicians and operators.
• I will manage the performance of diverse teams of data center operation professionals with varying skills across multiple locations.
• I will develop career paths for employees and update our internal tools.
• Recruiting and training data technicians to ensure adequate staffing levels will be part of my role.
• I will ensure the effective management of daily data center operations, including queue management, 24/7 shift arrangements, and hardware logistics.
• I will quickly learn all aspects of data center operations and act as the subject matter expert.
• It will be my responsibility to measure and meet all operational KPIs and metrics.
• I will inspire and guide improvements in team processes, technology innovation, and automation.
• I will manage large-scale events (outages) and take on the role of call leader.
• I will enhance workflows and throughput for data center operations.
• I will recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• I will maintain the on-call schedule while coordinating absences and vacations.
• I will be passionate about the quality and quantity of services provided and continuously strive to enhance our customer experience.

Technologies:

• AWS
• Hardware
• Support
• Linux
• Network
• Web
• Cloud
• React

More:

At Amazon Web Services (AWS), we pride ourselves on being a dynamic technology company and a leader in data center management. We are expanding our infrastructure management team and are in search of technology managers with expertise in people management, robust technical knowledge, and the motivation to elevate AWS Data Center Operations. The ideal candidate will have a history of devising strategies, mentoring individuals at all levels, sponsoring projects, and proposing technical solutions. This role involves leading teams in hardware and network diagnostics, alongside conducting physical repairs and participating in an on-call rotation. Candidates must be prepared to work independently while effectively managing their teams. Strong prioritization, organizational skills, effective communication, and quick responsiveness are essential for success. In addition to having a solid understanding of data centers, hardware, and network repairs, candidates will be responsible for creating documentation, innovating solutions, engaging in site-level projects, and resolving complex issues within the data center environment. Our team operates continuously, 24/7.

We are an equal opportunity employer and welcome applicants regardless of their veteran status, disability, or other legally protected categories. Our inclusive culture allows Amazonians to achieve the best results for our customers. For those needing workplace accommodations during the application process, further information can be found on our careers page. Compensation for this role varies based on geographical market and other factors. At Amazon, we offer a complete compensation package that includes base pay, potential equity, sign-on bonuses, and a comprehensive range of medical and financial benefits. This position is open until filled, and interested candidates should apply through our career site.

last updated 41 week of 2026