Systems Administrator (Personal/Mobile IT Devices)

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Active Directory (AD), Microsoft Exchange Server, Mobile Device Management (MDM)
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

At GDIT, we're more than just a company - we're a team dedicated to securing and supporting the nation's most critical government, defense, and intelligence projects. Our work has a profound impact on the world, ensuring both today's safety and a smarter tomorrow. We're looking for a talented and driven TS/SCI cleared Systems Administrator to join us in supporting our Intelligence customer in Springfield, VA.

This is your opportunity to leverage your technical skills to directly support critical missions, making a tangible difference in the lives of those on the front lines. Join GDIT and turn challenges into opportunities, knowing your work has meaning and purpose.

Systems Administrator (PITD)

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Primary Responsibilities:

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

• • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Operations and Sustainment
  • Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
  • Assist with all functions within the PITD store in compliance with policies and procedures.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Processing hardware requests and completing administrative work for asset accountability.
  • Configuring smartphones with unclassified email and other mission essential applications.
  • May require after hours/weekend support in support or mission, program and special projects

• Software and Hardware Support:
  • Image laptops and install specialized software as requested, adhering to standardized configurations.
  • Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems.
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):
  • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
  • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
  • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:
  • Process hardware requests, ensuring timely fulfillment and accurate documentation.
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
  • Perform administrative tasks related to asset accountability, ensuring compliance with customer policies.
  • Support the life cycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Records Management:
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Qualifications:

• DoD 8570 - CompTIA Security+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 3-5 years' experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position.
• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.

• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills

Location: Customer Site

US Citizenship Required


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGSS

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans