Branch Service Representative I

Description

EFCU Financial

EFCU Financial – Make a Difference Every Day

EFCU Financial isn’t just a great place to work - it’s a place where you can create meaningful impact. As one of the Best Places to Work in the Greater Baton Rouge Area, we are driven by our core values of integrity, innovation, inclusion, and service. These values guide everything we do from empowering our members to uplifting our community and supporting one another as a team.

When you join EFCU Financial, you’re not simply starting a job. You’re stepping into a mission-focused environment where helping people achieve financial freedom, build brighter futures, and find peace of mind is at the heart of every interaction. Every conversation you have, every solution you provide, and every idea you share contributes to making a real difference.

We proudly offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision insurance; paid time off and holidays; parental leave; a 401(k) with employer contributions; short- and long-term disability; life insurance; an HSA; pet insurance; team member loan discounts; incentive plans; an employee referral program; and service awards recognizing your dedication.

Branch Service Representative

serves as liaison between the member and the Credit Union. Responsible for processing member transactions, maintaining a cash drawer, providing account information and solutions to members, and opening new accounts. Attends to all telephone, online and walk-in inquiries from members. Responsible for maintaining knowledge of EFCU Financial products and services, and for making recommendations to members for products and services. Responsible for assisting members in a professional and courteous manner with any and all questions or problems.

Duties and Responsibilities:

Member Experience & Service Delivery

1. Assist members with routine financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
2. Respond to member inquiries via phone, online channels, and in person in a courteous and professional manner.
3. Open and maintain member accounts including savings, checking, certificates, and IRAs.
4. Provide accurate information regarding Credit Union products, services, and policies.
5. Support basic lending needs by facilitating loan applications and assisting with loan-related questions.

Operational Accuracy & Cash Handling

1. Maintain and balance an individual cash drawer daily with accuracy and adherence to policy.
2. Ensure compliance with the Bank Secrecy Act including CTR, SAR, and CIP requirements.
3. Process file maintenance, account changes, and member requests correctly and timely.
4. Support safe deposit box procedures including opening, access, and documentation.

Compliance, Security & Risk Management

1. Ensure adherence to all Credit Union policies, regulatory requirements, and security procedures.
2. Protect member information and always maintain confidentiality.
3. Report suspicious activity and follow established fraud prevention procedures.
4. Ensure work areas remain clean, organized, and secure.

Member Engagement

1. Actively identify and recommend products and services that meet member needs.
2. Achieve or exceed referral and sales goals
3. Counsel members regarding financial solutions and money management as appropriate.

Team Support & Collaboration

1. Maintain effective working relationships with team members and leadership.
2. Communicate issues, trends, or member concerns to leadership.
3. Participate in training and cross-training activities to enhance operational knowledge.

Other Duties

1. Support branch operations on Saturdays as scheduled.
2. Act as backup to the Contact Center as needed.
3. Other duties as assigned.

Pay Grade: 7NE - Non-exempt

Starting hourly rate between $21.00 - $23.49 based on experience

Requirements

Critical Knowledge, Skills, and Educational Requirements:

• High School Diploma or equivalent.
• A minimum of 1 year experience in member services/customer service in a full-service financial institution or cash handling experience preferred; or an equivalent combination of training and education.
• Good understanding of member services, loan services, polices, and procedures and products provided preferred.
• Understanding of member bookkeeping procedures, related legal and regulatory standards, and required loan documentation preferred.
• Understanding of related legal and regulatory standards and required loan documentation preferred.
• Knowledge of consumer and residential lending practices, and credit union products and services with a thorough understanding of Real Estate Lending preferred.
• Interpersonal skills including trust, diplomacy, courtesy, and tactfulness in working with others.
• Excellent interview skills, written and verbal communication skills, and public relations skills.
• Effective decision-making skills, analytical skills, and attention to detail.
• Ability to maintain confidential information.
• Skilled in multi-tasking.
• Professional appearance and attitude
• Experience with Microsoft Office software.
• Must be dependable and reliable.
• Must pass all credit and bond requirements.
• Knowledge of Credit Union products and services is a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office environment where there is little discomfort or exposure to hazards due to temperature, dust, noise, etc.
• While performing the duties of this position, the team member is regularly required to walk; use hands and fingers, reach with hands and arms.
• The team member consistently is required to stand and sit, view computer screen, talk and hear, and at times may lift/move up to 10 pounds.