IT Administrator

Join The AdventureLoft Orbital's mission is to make space simple for organizations, and Loft IT's mission is to make work simple for employees. Our Golden office is growing, and we're looking for an IT Administrator to join our international IT team. You'll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide. You'll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We're looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there's plenty of room for mentorship to help you grow your technical chops!About The RoleYour time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV Support.Operational Support (50%): The IT program at Loft is designed to empower our users to do their best work.Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when neededSupport clean room and lab operations (network setup, environmental controls, specialized hardware)Help colleagues with the procurement of new software tools and IT equipmentSupport the IT team during investigatory and regulatory auditsOnboarding & Application Administration (25%): Keep Loft running smoothly.Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hiresProvision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)Documentation (15%): At Loft, documentation is as important as completing the task.Document new and existing projects / systemsWith direction from IT leadership, maintain and update IT's internal doc repos (how-tos, IT policy, etc.)Facilities Care (10%): Join the team in charge of taking care of our Colorado offices.Provide assistance and perform break/fix work for AV conference roomsAssist in network upgrades / expansion effortsMust Haves3+ years of hands on IT support experience following industry best practicesStrong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain languageAttention to detail and experience running onboarding proceduresExperience with internal corporate networking (DNS, VPN, VLANs)Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)Based in (or able to relocate to) the Golden, CO area; this is an on site roleNice To HavesExperience with Okta administrationKnowledge of Atlassian products (Jira, Confluence), especially Jira administrationExperience automating repetitive tasks with AI toolsExperience using or supporting Linux as a desktop operating systemWorking knowledge of industry security practicesSome Of Our Awesome Benefits100% company-paid medical, dental, and vision insurance option for employees and dependentsFlexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insuranceFlexible Time Off policy for vacation and sick leave, and 12 paid holidays401(k) plan and equity optionsDaily catered lunches and snacks in officeInternational exposure to our team in FranceFully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parentCarrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial supportOff-sites and many social events and celebrationsRelocation assistance when applicable$110,000 - $140,000 a year State law requires us to tell you the base compensation range for this role, which is $110,000 - $140,000 per year, determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for our team. What we can't quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.Loft Orbital builds "shareable" satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.At Loft, you'll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.As an international company your resume will be reviewed by people across our offices so please attach a copy in English.Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren't afraid to challenge assumptions. We strongly encourage you to apply, even if you don't check all the boxes.Loft: Space Made Simple.Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft's flight heritage and proven technologies enable customers to focus on their mission objectives.With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.As an international company your resume will be reviewed by people across our offices so please attach a copy in English.