Referral RN Coordinator Lead

BJC Home Care Services

BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Central Referral Center (CRC) for BJC Home Care Services is where the patient referral process starts. There are Intake Coordinators in each BJC hospital who coordinate services for those patients that need home care. The patients who choose BJC Home Care Services are then channeled through the CRC. The CRC also consists of nurses who take physician office referrals for patients not currently hospitalized. There is someone on-call 24/7 for the CRC to facilitate home care coordination for patients in emergency rooms, etc.

Preferred Qualifications

Role Purpose

Serves as the lead for the Referral Coordinator's. Directs the patient flow process for the Referral Coordinators. Coordinates the day-to-day operations in respective areas. Assist in training new staff. Provides updates to the Intake Manager. Promotes and holds employees responsible for ICARE standards.

Responsibilities

• Performs complete and correct data entry of necessary information.
• Identifies and resolves problems encountered in the order entry and confirmation processes.
• Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
• Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
• Assists staff with trouble-shooting unusual accounts and escalated patient concerns.

Minimum Requirements

• Education: Associate's Degree
• Experience: Less than 2 years
• Supervisor Experience: Less than 2 years
• Licenses & Certifications: RN

Preferred Requirements

• Education: Bachelor's Degree
• Experience: 5-10 years
• Supervisor Experience: 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer