Restaurant Manager

Human Resources Manager at Best Western Premier Bridgewood & Batley's Grill & Bar Batley’s Grill & Bar is seeking a highly motivated, guest-focused, and qualified Restaurant Manager to join our leadership team! As Restaurant Manager, you will work closely with the management team to oversee daily operations, drive team performance, ensure smooth service, and deliver outstanding guest experiences in a fast-paced, team-oriented environment. If you're a natural leader with a passion for hospitality and creating memorable dining experiences, we want to hear from you! About Us: Nestled in Neenah, WI and attached to the Best Western Premier Bridgewood Resort & Conference Center, Batley’s Grill & Bar is locally, family-owned and operated for over 20 years. We are known for our welcoming atmosphere, delicious food, and expertly crafted drinks. WHY JOIN OUR TEAM? At Batley’s Grill & Bar, we’re more than just a bar and restaurant — we’re a close-knit team that takes pride in providing great food, friendly service, and a welcoming atmosphere for every guest. We offer a supportive leadership environment, hands‑on training, and the chance to grow with a family‑owned business that values hard work and hospitality. PLUS, we offer some nice perks! TEAM MEMBER PERKS / BENEFITS: Team Member Swim Days: Enjoy the hotel's pools and hot tubs with family and friends during designated team swim times. Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center. Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations. Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests. Paid Holidays: Enjoy paid time off during our company recognized holidays. Aflac Supplemental Insurance: Coverage beings after 30 Days - Customize your needs with our Aflac representative. Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week. 401K Retirement Account: Start saving with your very first paycheck. Company Match after 1-year. Health Insurance Plans: Medical, dental, and vision plans offered. KEY RESPONSIBILITIES: (This is a general guideline; additional duties may be assigned). Daily Operations: Oversee both front-of-house and back-of-house daily operations with the completion of checklists, requisitions, and proper opening and/or closing duties for each shift. Support daily tasks such as food preparation, cleanliness, and compliance with health, safety, and sanitation standards, maintaining a clean, safe, and welcoming environment. Lead During Meal Service: Supervise and assist the team during meal service to ensure smooth operations and exceptional guest experiences. Provide real-time coaching and constructive feedback to enhance team performance and uphold service standards. Be present and interact with guests during “table visits”, and assist team with table runs, clearing tables, handle guest relations, etc. Team Leadership & Development: Assist with training, coaching, and performance reviews for front-of-house staff including hosts, servers, and delivery drivers. Foster team morale and professionalism through ongoing development and motivation. Staff Scheduling & Communication: Manage team schedules based on business needs and events. Lead pre-shift and departmental meetings to communicate updates on menus, equipment, guest needs, and daily priorities. Guest Service & Conflict Resolution: Ensure every guest receives exceptional service from arrival to departure. Address concerns and special requests promptly and professionally to maximize satisfaction. Operational Compliance & Cleanliness: Oversee shift checklists, opening/closing duties, and requisitions. Maintain health, safety, and sanitation standards, ensuring a clean, welcoming, and compliant environment. Manage Finances & Inventory: Follow proper cash handling procedures, manage cash outs during manager-on-duty shifts, monitor labor costs, and contribute to profitability through effective upselling and service initiatives. Systems & Procedures: Ensure all team members adhere to service standards, company policies, and the Team Member Manual. Utilize the POS system efficiently to support operations and service flow. REQUIRED QUALIFICATIONS: Interested candidates should possess the following qualifications: 1+ year of experience in a supervisory or management role within the food and beverage industry is preferred. Strong leadership abilities and communication skills (both verbal and written). Exceptional organizational skills and the ability to multitask effectively while working in a fast‑paced environment. Problem‑solving mindset with a focus on guest satisfaction. Passion for the hospitality industry and delivering memorable guest experiences. Comfortable hiring, training, coaching, scheduling, and overseeing others while promoting a positive work culture. Familiarity with restaurant Point of Sale (POS) systems (experience a plus). Knowledge of food safety regulations and best practices is a plus. Experience with inventory management, scheduling, labor cost control, and purchasing is a plus. Willingness and availability to work evenings, weekends, and holidays as needed. PHYSICAL REQUIREMENTS: Ability to stand and walk for extended periods (8+ hours). Frequent bending, stooping, reaching, and lifting up to 25 pounds. Comfortable working in a high‑energy, fast‑paced environment. Able to work in various indoor and outdoor spaces with varying temperatures and noise levels. Ready to lead, inspire, and be part of a dynamic team culture? Apply today and join the Batley's Grill & Bar family! #J-18808-Ljbffr