Hotel Guest Service Representative

Hotel Guest Service Representative, Tru by Hilton Madison West

Join a 2025 USA Today Top Workplace Winner! Starting at $16.00-$18.00/hour; experienced candidates may qualify for a higher wage Flexible availability required on Mondays to Fridays, Weekends, and Holidays

Open to Morning and Evening shifts from 7 am to 3 pm and from 3 pm to 11 pm

Why You’ll Love Working Here

The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru by Hilton Madison West.

How You’ll Make An Impact The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations

Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"

Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

Customer service experience

Accurate cash handling experience

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization, and follow-up abilities

Positive attitude, outgoing, friendly

Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality? The Tru by Hilton Madison West is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day – earn bonuses for going above and beyond to support team and guests

Everyone Sells – earn cash for bringing in business to our properties

Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus – earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.