Full-Time Student Accounts Specialist

Reporting directly to the Director of the Bursar Office, the Student Accounts Specialist is responsible for providing comprehensive support for student account operations, including account analysis, billing, cashiering, and customer service. This position serves as a primary point of contact for students, faculty, staff, and external partners regarding student account inquiries, payment processing, and workforce or third-party billing. The role ensures accuracy, compliance, and timely resolution of account-related matters across assigned campuses. FLSA: Nonexempt Supervision Received: Director of the Bursar Office Compensation: $19.00/hr Major Responsibilities Student Account Management & Customer Service • Serve as a primary contact for student account inquiries, providing detailed guidance to students, faculty, staff, and external partners via phone, email, and in person communication. • Research, analyze, and resolve complex student account issues, including tuition, financial aid, and billing discrepancies. • Explain billing statements, account activity, and financial aid impacts to students and families. • Assist students with completing online processes related to payments, refunds, and account management. Account Maintenance & Transactions • Review and manage student account holds, including placing or releasing holds as appropriate. • Create, monitor, and follow up on payment plans to ensure timely payments. • Research and resolve returned refunds, stale-dated checks, and missing payments. • Process account adjustments, refunds, and ensure proper reconciliation of accounts. • Maintain accurate records and ensure compliance with institutional policies and procedures. Cashiering & Reconciliation • Perform daily cashiering functions, including payment processing and transcript payments. • Reconcile daily cash drawers and prepare deposits with required documentation. • Ensure all transactions are balanced and discrepancies are resolved promptly. Billing, Invoicing & Third-Party Accounts • Manage third-party and workforce billing, including contract setup, invoicing, and payment tracking. • Review sponsor accounts for accuracy and follow up on outstanding balances. • Process non-credit and workforce-related billing, vouchers, and claims. • Ensure proper coding of revenue and cost centers within financial systems. Account Analysis & Reporting • Review credit balance reports and initiate refunds where appropriate. • Reconcile student, agency, and program accounts to ensure accuracy and completeness. • Monitor outstanding balances and communicate with students regarding payment obligations. Compliance & Administrative Support • Assist with audit preparation and ensure compliance with federal, state, and institutional regulations. • Maintain organized and accurate electronic and physical filing systems. • Support operational needs of the Bursar Office, including special programs and initiatives. • Perform other duties as assigned consistent with commonly accepted practices. Minimum Requirements • Associate’s degree in business, accounting, finance, or related field; or equivalent work experience. • Experience with cash handling, account reconciliation, or financial transactions. • Strong customer service, communication, and interpersonal skills. • High level of accuracy, attention to detail, and organizational ability. • Ability to maintain confidentiality and handle sensitive information. • Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems. Preferred Qualifications • Experience with student information or financial systems (e.g., Banner, Workday, Touchnet). • Experience with third-party billing, workforce programs, or higher education finance operations. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes: Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace