Practice Office Assistant - Crisis Walk In Gettysburg

Part-time

48 hrs/2 weeks

Weekends preferred

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Responsibilities

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs various duties for effective check-in and check-out of patients.
• Prepares schedules and encounter forms for daily visits.
• Handles walk in patients in the appropriate manner.
• Ensures that Race, Ethnicity and Language is documented as appropriate.
• Processes patient charge and collects copays and deductibles.
• Performs various tasks related to end of day batch control, cash drawer etc.
• Enters and/or retrieves data from established computer files.
• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Researches billing questions and problems for patients with centralized billing service.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Complies with missed appointment policy (Admin 104).
• Supports Quality initiatives as determined by individual clinic site.
• Completes required education and competencies in a timely manner.
• Processes mail including scanning and tasking if applicable.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Establishes and maintains files and records on an ongoing basis.

Qualifications

Qualifications

Minimum Education:

• Certificate Program Professional Medical, Administrative or Business School Required or
• High School Diploma or GED With 12 or more months of customer service experience Required

Work Experience:

• Less than 1 year Relevant experience Required

Courses and Training:

• Medical terminology within 180 days Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communications skills.
• Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
• Computer skills to include typing.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Gettysburg Hospital

Celebrating over 100 years of community care, WellSpan Gettysburg Hospital is a nationally recognized acute care community hospital, serving more than 100,000 residents from the greater Adams County and northern Maryland area. The hospital offers services that include neurosciences, orthopedics, oncology and infusion, OB/GYN and interventional heart and vascular care. Our patients can receive a full range of heart services close to home— from preventative care and diagnostics to medical and interventional treatments, to cardiac rehabilitation. The specialists of WellSpan Cardiology perform procedures at WellSpan Gettysburg Hospital’s newly renovated catheterization lab, equipped with the latest technology and equipment.