Front of House Team Member - Full-Time

Front of House Team Member

Full-Time candidates need to be able to commit to working at least 30 hours per week. This location only hires 16+.

At Chick-fil-A City Gate, we are passionate about building a culture of excellence, developing extraordinary leaders, and serving our team, guests, and community with genuine care. As a locally owned and operated Chick-fil-A restaurant, we are committed to equipping leaders and team members to grow both personally and professionally.

Our core values guide everything we do:

• Serve our team, community, and guests with genuine care.
• Develop ourselves, our teams, and our business for lasting impact.
• Inspire excellence, growth, and purpose in everything we do.

We're not just building a restaurant we're building a team that cares deeply about people and pursues excellence in all they do.

As a locally owned and operated restaurant, we are committed to fostering a culture of excellence and exceptional hospitality. Our goal is to build a team of caring, capable individuals who bring joy to our guests and community every day.

Position Summary

The Front of House (FOH) Team Member plays a vital role in creating a welcoming and efficient experience for every guest. Whether greeting guests at the front counter, serving meals in the dining room, or ensuring our drive-thru runs smoothly, FOH Team Members are the face of Chick-fil-A City Gate. This role is ideal for individuals who are guest-focused, energetic, and committed to delivering service with a smile.

Key Responsibilities

Guest Experience & Service

• Provide a warm, genuine greeting to every guest and serve with care.
• Execute Chick-fil-A's "Core 4" hospitality behaviors: Create Eye Contact, Share a Smile, Speak Enthusiastically, and Stay Connected.
• Take guest orders accurately and efficiently at the counter or drive-thru.
• Deliver food promptly, ensuring orders are complete, accurate, and presented neatly.
• Anticipate guest needs and go the extra mile to create memorable experiences.

Operational Excellence

• Follow all food safety, cleanliness, and health department standards.
• Maintain dining room, restrooms, patios, and front counter areas to Chick-fil-A standards.
• Assist with stocking, organizing, and restocking supplies as needed.
• Support smooth drive-thru operations, including taking orders on iPOS, assembling beverages, and ensuring timely delivery.
• Handle guest concerns with professionalism and a solutions-focused attitude.

Team & Culture

• Contribute to a positive, team-oriented environment by encouraging and supporting others.
• Communicate clearly and respectfully with team members and leaders.
• Follow all uniform, appearance, and punctuality expectations.
• Uphold Chick-fil-A's culture of honor, dignity, and respect toward all guests and team members.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Qualifications

• A genuine desire to serve and care for others.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-energy environment.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Dependable, punctual, and able to work independently or on a team.
• Willingness to learn and take on new challenges.
• Availability for various shifts including mornings, evenings, and weekends.

Preferred Experience (Not Required)

• Previous experience in hospitality, retail, or food service.
• Familiarity with Chick-fil-A standards and culture.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Paid Time Off Benefit for Full Time Members
• Monthly Contribution toward health, vision & dental insurance for full-time employees.
• Free Virtual Health Care Benefit for all team members.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Uniforms Provided (two sets for full-time, one set for part-time).
• Closed on Sundays time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A City Gate, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that's passionate about serving with excellence, developing people, and inspiring purpose every day.

Work Schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Paid training
• Employee discount