Associate Restaurant Manager

Job Details Location: 003753 - West Berlin, NJ 08091 Position Type: Associate Restaurant Manager Salary Range: $18.00 - $22.00 hourly Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager, providing coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic shift‑to‑shift financial control to meet restaurant profit margin targets The ARM also assumes full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties, trains employees, responds to customer service needs, and role models appropriate skills and behaviors. Ideal candidates are promotable to RGM within a year and a half from ARM appointment and demonstrate the leadership skills necessary for continued growth. ARM’s lacking progress toward an Individual Development Plan within the first year may be subject to demotion or termination. Principal Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards Drives a customer‑focused culture by resolving issues and training managers and crew to exceed service standards Tracks, analyzes, and resolves sources of customer complaints Ensures food safety standards are met Financial Develops and drives the restaurant’s annual operating plan Analyzes sales, labor, inventory, and other controllable accounts continually, taking corrective action to achieve margin and sales growth targets Trains and mentors subordinates on financial analysis and profitability Develops store CAPEX requests and serves as the primary interface with vendors Operations Ensures facilities and equipment meet Company standards Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards Establishes restaurant speed with service (SWS) targets, monitors performance, and resolves bottlenecks to achieve goals Oversees development and revision of weekly management and crew schedules Human Resources Directs all restaurant‑level HR activity, including hiring decisions, Learning Zone planning, performance management, compensation, and employee relations up to termination Provides hands‑on training for management staff in advanced Learning Zone modules and develops Shift Managers and Assistant General Managers for higher responsibilities Develops and monitors staffing plans and directs crew sourcing activities Manages the work environment across shifts to ensure fair and equitable treatment and adherence to regulations Success Measures Achievement of restaurant annual operating plan Margin improvement relative to previous year sales growth Weekly/period performance in sales, labor, and COGS PRC results and DISSAT scores Learning Zone certification levels, crew turnover, and staffing levels Qualifications Knowledge and Skill Requirements Delivering Excellence in Customer Service – fully aware of customer needs, maintains quality standards, monitors performance, and uses feedback tools to improve service. Team Leadership – supervises staff, delegates tasks, provides clear direction, coaches performance, and fosters pride and commitment. Business Savvy – identifies problems, implements solutions, manages flow, analyzes financial data, and uses business tools to achieve goals. Team Development – creates development plans, ensures learning opportunities, coaches, and provides feedback and assessment. Restaurant Operations – technically proficient in food preparation, safety procedures, and equipment troubleshooting; knows company product standards. Educational Attainment / Experience Requirements High school diploma or GED Supervisory experience in food service or retail Demonstrated financial control and employee coaching skills Proven ability to drive customer satisfaction, financial performance, and employee satisfaction Pay and Benefits Hourly wage: $18.00 to $22.00 PTO: Accrues at 4.0 hours per pay period (13 days per year). After five years of continuous service, accrual increases to 5.54 hours per pay period (18 days per year). Medical, dental, and health insurance eligibility Short‑term and long‑term disability after 90 days of employment Eligibility for a period bonus if store achieves desired goals Disclaimer The list of requirements, duties, and responsibilities is not exhaustive and is intended to be the most accurate summary for the current job. The Company reserves the right to revise the job description and require additional tasks as circumstances change (e.g., emergencies, personnel changes, workload, or technical updates). #J-18808-Ljbffr