Help Desk Analyst Bilingual Spanish at Conyers GA Only local

FIRSTNET GLOBAL LLC

Job Description

Benefits:

Company parties
Competitive salary
Opportunity for advancement

Job Role; Help Desk Analyst I (Bilingual Spanish)
Location: Conyers, GA (Onsite)
Experience; 2+ years
Duration: Contract
Local Candidates Only

The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users.

Required Skills:
Bilingual Spanish/English (Required)
2+ years of IT Help Desk / Call Center experience
Experience with Outlook, MS Office, Windows 7/10, and Active Directory
Ticket queue management, ticket assignment, and escalation
Hardware and software troubleshooting
Strong customer service and communication skills
Vocational/Technical Degree in IT or related field

Preferred:
Knowledge of Apple iOS

Apply

Vacancy posted 2 days ago

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