Automotive Service Manager

Job Description

Job Description

Automotive Service Director / Service Manager

H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts , Service , and Body Shop departments.

We are a proud, family-owned and operated dealership built on strong moral, ethical, and family values. At H&K, we do not just say we care; we treat every single employee and customer like a member of our own family. If you are looking for a transparent, respectful, and strictly no-drama work environment where your leadership is valued, we want to hear from you.

What We Offer

• Competitive Compensation : Stable weekly base salary plus performance-based commission.
• Robust Benefits : Comprehensive healthcare, vision, and dental insurance plans.
• Paid Time Off : Generous paid vacation and holiday packages.
• Supportive Culture : A true open-door policy with an executive team invested in your success.

Key Responsibilities

• Departmental Oversight : Manage daily operations, workflow, and profitability across the Parts, Service, and Body Shop teams.
• Staffing & Leadership : Recruit, hire, mentor, and retain a high-performing team of advisors, technicians, and support staff.
• Compliance & Training : Ensure all staff members complete and maintain required Chevrolet manufacturer and dealership training certifications.
• Customer Relations : Maintain H&K's reputation for excellence by resolving customer issues with empathy and fairness.
• Efficiency & Safety : Optimize shop production, monitor equipment maintenance, and strictly enforce a safe, professional, and drama-free workspace.

Qualifications

• Proven track record of success as an Automotive Service Manager or Director.
• Deep knowledge of service department KPIs, parts inventory controls, and collision center workflows.
• Strong familiarity with Chevrolet or General Motors (GM) warranty policies and training platforms is highly preferred.
• Leadership style rooted in honesty, clear communication, and mutual respect.
• Valid driver's license with a clean driving record.

How to Apply

If you are a dedicated leader who aligns with our core values of family, honesty, and hard work, please submit your resume and a brief cover letter explaining why you are the perfect fit for H&K Chevrolet.