Support Associate

Responsibilities Handles all tasks in regards to picking up, sorting, and delivering mail. Supports the insurance operations through processing of incoming documentation. Duplicates, collates, assembles, mails, and distributes materials as instructed. Operate equipment to complete daily print of policies and prepare for mailing. Understands computer operations and is capable of navigating multiple applications simultaneously and accurately. Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff. Maintains customer files in storage. Represents the Company by providing superior internal and external customer service. Effectively manages and prioritizes assigned projects and deadlines. Manages multiple tasks at once. Ensures data quality, accuracy, and timeliness. Works with suppliers on ordering products for the operations of the mailroom. Requirements High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office Knowledge of standard office practices and procedures, and distributing mail Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues Knowledge of telephone etiquette Ability to organize and prioritize work Obtain and utilize sensitive information discreetly and objectively Maintain records, prepare reports and conduct correspondence related to the work Correct English usage, spelling, grammar, vocabulary and punctuation Displays strong interpersonal skills Uses initiative and applies innovative thinking Hard Skills Mail Sorting Document Assembly Record Maintenance Report Preparation Data Entry Soft Skills Interpersonal Skills Organizational Skills Initiative Innovative Thinking Telephone Etiquette Certifications & Qualifications Valid Driver's License #J-18808-Ljbffr