Patient Eligibility and Authorization Liaison

Patient Eligibility And Authorization Liaison We are seeking a detail-oriented and experienced team member to join our physical therapy practice as a Patient Eligibility and Authorization Liaison. This role is responsible for insurance eligibility checks, benefits verification, and obtaining authorizations to ensure a smooth start of care for our patients. Key Responsibilities Verify patients' insurance eligibility and benefits for physical therapy (and related rehab) services. Obtain pre-authorizations, referrals, and continued authorizations from insurance companies as required. Communicate with patients regarding coverage details, deductibles, copays/coinsurance, and estimated out-of-pocket costs. Clearly document all verification and authorization details in the EMR/practice management system. Track authorization expirations and visit limits; notify clinical and front-desk staff as needed. Collaborate with front-desk, billing, and clinical teams to support clean claims and reduce denials. Respond to insurance and patient inquiries in a timely and professional manner. Qualifications Prior experience with medical insurance verification, authorizations, benefits, and eligibility (preferred in PT/OT/ST or outpatient rehab). Strong understanding of commercial plans, Medicare/Medicaid, and HMO/PPO structures. Excellent attention to detail and strong organizational skills. Clear, professional communication skills with patients, payers, and staff. Ability to work independently, prioritize tasks, and handle a fast-paced environment. Experience with EMR/practice management and billing systems is a plus. *** All rates offered are based on position, years of applicable experience and employment type *** Rate ranges shown include levels for per diems with no benefits and Independent Contractors