Manager of Quality/Risk Management

Job Description

Job Description

Department:
Risk Management/QRM

Schedule/Status:
8am-5pm; Full Time

Standard Hours/Week:
40

General Description:
The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare. Under the general supervision of the Executive Director, Information Governance, the Quality Manager is responsible for the coordination of daily assignment of staff within the Quality department. In collaboration with the multidisciplinary team, the Quality Manager assess, plans, develops, coordinates, implements, and evaluates the daily departmental plan of care to include efficient utilization of schedules, staff, and equipment. The Quality Manager monitors the plan to ensure quality, appropriateness, timeliness, and effectiveness of services rendered.

Key Responsibilities

• Manages the accreditation agency/organization liaison and acts as back up to the liaison, coordinating accreditation preparation work teams, and assisting with the continued compliance with standards to attain accreditation with high scores. This includes the Joint Commission, the Disease Specialty Certification Programs, Leapfrog, and other regulatory agencies.
  • Monitors compliance with standards and regulations, providing a summary of trended performance improvement data to hospital/clinic committees, medical staff committees, and the Board of Directors. 2.
• Assists and leads managers, directors and medical staff committees with problem identification, analysis, and implementation of process change. Establishes and maintains files of performance improvement activities as they relate to the accreditation process.
• Manages the daily operations of the Quality department, to include assignment of staffing, equipment, supplies, and daily tasks.
• Supervises and evaluates staff member’s performance for compliance with established standards and policies to include probationary/annual performance appraisals. Identifies and documents situations that require further guidance and counseling.
• Collaborates in the development and review of departmental and organizational standards towards improving organizational performance, including monitoring key operation processes (i.e.: organization quality metrics, governmental reporting, and regulatory compliance) to maintain organizational compliance and goals.
• Participates in committees as assigned, supports quality assurance activities including initiating, reviewing, and revising policies and procedures, and participates in ongoing process improvement initiatives related to the organization. Assists in maintaining budget within established guidelines. 
• Demonstrates effective leadership skills, follows appropriate chain of command. Promotes patient, staff, and physician satisfaction.
• Orients and trains staff members in the provision of patient care in the units as defined. Participates in meetings for communication with employees. 
• Serves as the organization’s infection preventionist/infection control professional responsible for the infection prevention and control program. 
• Performs similar or related duties as assigned.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Requirements:

Formal Education:

• Bachelor's Degree required. Major(s) required: Business Administration, Health Administration or related field.

Work experience:

• Minimum of five (5) years’ experience.

Required Licenses, Certifications, Registrations:  

• Lean Six Sigma Greenbelt
• CPHQ Certification 

Full Time Benefits:  
Eligible to participate in a number of PMC-sponsored benefits, including: 

• Benefits Start on Day 1 
• Health, Dental and Vision Insurance 
• 403(b) Retirement Program 
• Tuition Reimbursement/Educational Assistance 
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits 
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours 

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