Technician - Network Operations Center

Job Description

We are seeking a Technician – Network Operations Center (NOC) with hands-on experience in telecom packet core operations, network alarm monitoring, troubleshooting, and break-fix support. The ideal candidate will support 24/7 network operations, monitor network performance, resolve service-impacting issues, and assist with network deployment, integration, and validation activities. The role requires strong troubleshooting skills and the ability to collaborate with deployment teams, field engineers, vendors, and other stakeholders to maintain network stability and meet service-level agreements (SLAs).

Key Responsibilities

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• Monitor network alarms, KPIs, and system performance to identify faults, degradations, and service-impacting issues.
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• Perform initial alarm triage, troubleshooting, fault isolation, and break-fix activities to restore network functionality.
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• Support telecom packet core network elements, including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, and ePDG.
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• Respond to alarms and incidents using monitoring tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
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• Perform pre- and post-deployment validation to ensure successful network upgrades, integrations, and implementations.
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• Troubleshoot hardware and network alarms, implement corrective actions, and escalate critical issues as required.
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• Manage incident tickets and ensure timely resolution in accordance with defined SLAs for P1, P2, and P3 incidents.
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• Collaborate with deployment teams, including NCI/ATAC, field engineers, vendors, and internal stakeholders to resolve network issues.
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• Participate in troubleshooting bridges to address outages, network degradation, and incidents related to capital program deployments.
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• Analyze network KPIs, identify recurring issues, perform root cause analysis (RCA), and implement corrective actions.
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• Support network integration activities involving new network elements, site additions, sector additions, and RRU swaps, as applicable.
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• Maintain troubleshooting documentation, update knowledge repositories, and provide knowledge transfer and training to L1 support teams.
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• Coordinate maintenance activities, break-fix changes, and operational support with relevant teams and vendors.
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Required Qualifications

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• Hands-on experience in Network Operations Center (NOC) operations and 24/7 network monitoring.
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• Strong experience in telecom packet core systems, alarm monitoring, fault management, and break-fix support.
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• Knowledge of wireless network architecture and telecom protocols, including Diameter and
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• Experience troubleshooting network alarms, identifying faults, and implementing corrective actions.
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• Familiarity with network monitoring and troubleshooting tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
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• Understanding of incident management, ticket handling, SLA compliance, and escalation procedures.
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• Strong analytical, troubleshooting, communication, and problem-solving skills.
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• Working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.
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• High School Diploma or GED is required.
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Preferred Qualifications

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• Experience with multi-vendor telecom networks, including Huawei, ZTE, Nokia, and Ericsson.
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• Knowledge of network integration, configuration management, KPI analysis, and performance optimization.
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• Familiarity with drive-test analysis tools such as Actix Analyzer and Genex Assistant, and integration tools such as Plan Editor and Darwin.
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• Relevant certifications such as ITIL, CCNP, CCIE, VMware Cloud (vCloud), or Nokia NRS.
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• Experience supporting network deployment programs and performing post-deployment validation.
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ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.