Patient Service Representative Lead - 141870
University of California, San Diego
#141870 Patient Service Representative Lead
Filing Deadline: Fri 10/30/2026
UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 10/20/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.
Under the supervision of the Practice Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front-end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Patient Service Representative Lead has oversight over junior counterparts. The Patient Service Representative Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Patient Service Representative Lead initiates and participates in improvement efforts which directly impact the practice. Performs other related duties as assigned.
Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing.
Possess the skills, and extensive knowledge of practices in an Ambulatory setting.
Previous experience as an administrative lead, effectively overseeing and managing front office administration.
Experience with time-keeping and managing staff schedules.
Primary Care experience.
Experience developing standard work, including process standardization, quality improvement, training, and collaboration.
Experience in Artera or similar patient communication tools.
Employment is subject to a criminal background check and pre-employment physical.
Able to flex work hours and locations, including overtime, weekends, and holidays if required for business needs.
UC San Diego$33.6 - $44.36 per hour
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