Front Desk Agent South Coast Winery Resort & Spa

Front Desk Agent

South Coast Winery Resort & Spa is seeking a warm, professional, and service-driven Front Desk Agent to be the welcoming face of our luxury resort. If you take pride in creating exceptional first impressions and delivering memorable guest experiences, we'd love to meet you.

What You'll Do

• Greet guests with genuine hospitality and ensure a seamless check-in and check-out experience
• Manage reservations, room assignments, billing, and cash handling accurately
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectations
• Maintain knowledge of resort amenities, winery offerings, spa services, and local attractions
• Uphold brand standards, policies, and procedures at all times

What We're Looking For

• Previous hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed
• Experience with hotel PMS systems is a plus

Why Join South Coast Winery Resort & Spa

• Work in a beautiful luxury resort and winery setting
• Competitive pay and benefits
• Employee discounts on dining, spa, and retail offerings
• Opportunities for growth and career development
• Be part of a passionate team dedicated to excellence in hospitality

At South Coast Winery Resort & Spa, every guest experience begins with you.

Compensation: $17.00 per hour

Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

Carter Hospitality Group