Senior Personal Lines Account Manager

Senior Personal Insurance Account Manager – High Net Worth Clients

Location : Cleveland, Ohio (Hybrid/Remote within 175-mile radius)
Work Type : Full-Time, Permanent
Experience Required : 3 – 30 Years
Compensation : USD 75,000 – 90,000
Benefits : 401(k) Match, Profit Sharing, Year-End Bonuses, Health Benefits
Eligibility : Must be a U.S. Citizen

Job Overview

Seeking a High Net Worth (HNW) Personal Lines Account Manager to manage and service a portfolio of affluent clients’ property and casualty accounts across multiple U.S. states. The ideal candidate will deliver exceptional client service, maintain high-value personal lines portfolios, and ensure seamless coordination with producers, underwriters, and carrier partners. The position requires deep knowledge of high-value property, luxury vehicles, fine art, and other specialized coverage needs, along with the ability to navigate complex risk exposures and provide strategic coverage recommendations.

Key Responsibilities

• Manage and service assigned book of business for high-net-worth personal lines clients.
• Utilize Applied EPIC (or similar AMS) for processing client requests (e.g., evidence of insurance, ID cards, policy changes).
• Ensure prompt and accurate client responses within 24 hours.
• Quote new and renewal business with various carrier partners via comparative rater tools.
• Prepare detailed proposals, summaries of coverage, and renewal presentations.
• Collaborate closely with Producers/Sales Agents to retain and grow the existing client base.
• Maintain high standards of documentation, accuracy, and compliance across all client records.
• Provide proactive risk management and insurance advisory support.
• Develop and maintain strong relationships with carrier underwriters (Chubb, AIG, PURE, Cincinnati, etc.).
• Manage multiple policies and scheduled items across luxury homes, collections, and vehicles.

Must-Have Qualifications

• 3–5 years of experience managing personal lines accounts (5+ preferred).
• Proven ability to provide exceptional client service for high-value clients.
• Active Ohio Property & Casualty Insurance License required.
• Experience with agency management systems (Applied TAM, Applied EPIC, or AMS 360).
• Background handling HNW clients ($20,000+ premium accounts).
• Strong technical understanding of coverage forms, endorsements, floaters, and umbrella policies.
• Excellent written, verbal, and interpersonal communication skills.
• Valid U.S. driver’s license.
• High School Diploma/GED required; Associate’s or Bachelor’s degree preferred.

Nice-to-Have Qualifications

• Experience managing multi-state accounts (especially coastal regions such as FL or CA).
• Knowledge of luxury property, fine art, jewelry, yacht, or exotic vehicle insurance.
• Understanding of risk exposures: fire, flood, earthquake, water damage, and liability.
• Familiarity with estate and trust-owned property coverage structures.
• Strong organizational and time-management skills with ability to meet tight deadlines.
• Self-motivated, proactive, and solutions-driven mindset.
• Ability to work independently while collaborating with team members and external partners.
• Tech-savvy with strong proficiency in Microsoft Office Suite and online quoting tools.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Software Development

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