Desktop Support Sr Analyst
NTT DATA North America
Req ID: 370551 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now. We are currently seeking a Desktop Support Sr Analyst to join our team in Pataskala, Ohio (US-OH), United States. This is an on‑site role at our client office. Only local candidates will be considered. Job Responsibilities Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals Windows troubleshooting, diagnosing, imaging/deployment and software installation Serves as company liaison with customer on administrative and technical matters Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals Installs, maintains and optimizes desktop/notebook configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repair services (basic break fix for desktops, laptops) Instructs customers in the operation and maintenance of basic Windows Basic Qualifications 5+ years desktop/technical support experience Additional Skills A+ Certification Desktop Management-Desktop Administration White Glove/VIP support experience Proven customer service background Knowledgeable of Windows Operating System environment Ability to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA North America
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