Patient Financial Services Support Associate

Job Description

Job Description

We are looking for a detail-oriented Patient Financial Services Support Associate to support billing operations and account follow-up for a healthcare organization in Hanford, California. This Long-term Contract position focuses on preparing and submitting accurate claims, managing payer-related documentation, and helping maintain timely reimbursement through consistent administrative support. The role is well suited for someone who works effectively within established procedures, communicates clearly with external contacts, and can manage routine tasks with accuracy and professionalism.

Responsibilities:

• Prepare, review, and send billing claims with required supporting documents to appropriate payers in accordance with established guidelines.

• Track outgoing correspondence by documenting mailing activity to support timely filing and confirm proof of delivery when needed.

• Handle incoming and outgoing mail, including returned mail, and identify patterns that may help improve future claim processing accuracy.

• Process printed materials related to claims, appeals, subpoenas, attorney inquiries, and voicemail-driven requests with close attention to detail.

• Support internal and external audit activity by gathering records, organizing documentation, and responding to billing audit requests.

• Communicate professionally with outside parties regarding documentation needs, request status, and claim-related follow-up.

• Maintain accurate records and complete assigned account support tasks within defined procedures and daily workflow expectations.

• Perform additional administrative and patient financial services duties as needed to support departmental operations.

• High school diploma or equivalent required; additional associate-level or technical education is preferred.
• Prior experience in patient financial services, medical billing, claims administration, or a related healthcare support function is preferred.
• Working knowledge of billing practices, claim submission processes, filing requirements, and payer documentation standards.
• Ability to manage routine assignments by following established procedures, guidelines, and documented precedents.
• Strong written and verbal communication skills for interacting with payers, attorneys, and other external contacts.
• Proficiency in handling administrative tasks such as printing, scanning, photocopying, mail processing, and document organization.
• Familiarity with audit support activities, appeals handling, subpoena requests, and compliance-focused documentation is preferred.
• Ability to meet employment requirements related to vaccination policies and work authorization verification, where applicable.