Quality Improvement Specialist

In 2011, Dollar Shave Club didn’t just shake up the shaving aisle—we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy. Since then, we’ve grown far beyond blades. From grooming to personal care, we’ve built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you. Today, DSC is expanding into new categories and new markets, but our DNA hasn’t changed. We’re still here to cut the BS, deliver real value, and bring a little humor to the everyday routine. So what are you waiting for? Join the Club. ROLE SUMMARY We are seeking an experienced Quality Improvement Specialist to oversee end to end product quality within our warehouse and fulfillment operations, with direct expertise in evaluating both formulation and packaging standards (including OTC products). Reporting directly to the Senior Quality Manager, this role serves as a dedicated Quality Voice on the fulfillment floor, driving total quality assurance across the full product lifecycle from inbound receiving to final shipment. RESPONSIBILITIES Inspect incoming shipments, maintain the product standard library, and prevent critical defects. Release, hold, or reject product lots and track supplier quality performance over time. Perform in-line inspections, document issues, elevate problems, and oversee product rework. Manage product holds, ensuring items are properly quarantined, labeled, and logged in WMS. Guide and support site QC Technicians with inspection standards and escalation decisions. Apply Lean Six Sigma methods to solve root causes, fix quality gaps, and optimize warehouse processes. Develop internal audit plans and lead mock recalls under the Senior Quality Manager's direction. Partner with Product Development on package drop, ship, and integrity testing for launch readiness. Monitor product shelf life and collaborate with Inventory Control on disposition and disposal. Track monthly floor quality metrics and report key non-conformances for site dashboards. REQUIREMENTS 3+ years in a quality role within manufacturing, warehousing, distribution, or CPG. Expertise in QMS, GMP (cosmetic GMP / ISO 22716), ISO 9001, document control, CAPA, traceability, and recalls. Hands‑on experience with inbound inspection, AQL sampling, defect classification, and supplier quality management. Trained in lean manufacturing practices (WCM, TPM, Six Sigma), focus improvements, and root‑cause investigations. Proficient in WMS software (SAP, HighJump, etc.). Experience developing internal audit plans and leading cross‑functional audits and quality initiatives. POSITION TYPE This is a full‑time non‑exempt position. SCHEDULE Monday through Friday - 7:00 am to 3:30 pm This is an onsite position in a warehouse setting in Grove City, Ohio. SALARY $28 - $34 per hour BENEFITS Comprehensive benefit plans with free premium options, including medical, dental and vision coverage, along with supplemental coverage options Free life insurance, short term disability and long term disability 401(k) plan with a company match of 100% of the first 3%, and 50% of up to an additional 2% with no vesting period Generous accrued vacation time and sick time 12 weeks of fully paid parental leave 4 weeks of fully paid disability leave Free Dollar Shave Club Products DRUG TEST DISCLAIMER This position is considered safety-sensitive. Therefore, per Dollar Shave Club’s Pre-Employment Drug Testing Policy (Distribution Centers), all candidates who receive a conditional job offer for this position must undergo a 10-Panel drug test. A failed drug test or refusal to take or complete the drug test will result in withdrawal of the conditional job offer. Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status. Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: View email address on click.appcast.io Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied. Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. Thank you for considering a career with Dollar Shave Club. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Dollar Shave Club’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Dollar Shave Club