Front Desk Agent Guest Services Rep

Aloft - Mooresville/Lake Norman 109 Alcove Rd - Mooresville NC 28117

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and Customer-oriented professional with a passion for hospitality At Maya Hotels we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests delivering friendly professional and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands this is the opportunity for you!

Why Join Maya Hotels

Maya Hotels is a leading name in the hospitality industry dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express Candlewood Suites Avid Hotel Tru Hilton Garden Inn Hampton Inn and Aloft. Our commitment to excellence coupled with our friendly and welcoming atmosphere sets us apart in the market.

Learn more about us at .

What We Offer:

• Medical Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D STD Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program hotel discounts and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Guest Service:

• Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
• Assist guests with inquiries requests and provide information about hotel facilities amenities and local attractions.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.

Reservations & Bookings:

• Manage hotel reservations ensuring accuracy in the booking process.
• Process online and phone reservations verify guest details and assign rooms based on preferences.
• Stay informed on room availability rates and special promotions to provide accurate information to guests.
• Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.

Administrative Tasks:

• Keep the front desk area clean organized and stocked with necessary supplies.
• Handle cash and credit card transactions maintain accurate records and balance the cash drawer at the end of each shift.
• Complete daily reports on occupancy revenue and guest requests and communicate relevant information to hotel management.
• Answer phone calls promptly and professionally redirecting calls or taking messages as needed.

Safety & Security:

• Follow hotel security protocols including verifying guest identification maintaining guest privacy and securing guest information.
• Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
• Respond to emergency situations such as medical incidents or fire alarms by following established procedures.

Team Collaboration:

• Work closely with housekeeping maintenance and other hotel departments to ensure guest requests are fulfilled promptly.
• Communicate effectively with team members to share information and resolve issues.
• Participate in training programs and meetings to enhance job knowledge and skills.

Education Skills and Abilities:

• Education: High school diploma or equivalent; additional education in hospitality is a plus.
• Experience: Previous experience in customer service hospitality or hotel front desk operations preferred.
• Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
• Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
• Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
• Technical Skills: Proficiency in computer systems hotel reservation software and basic accounting principles.
• Cash Handling Experience: Familiarity with handling payments processing transactions and balancing a cash drawer.
• Flexibility: Ability to work various shifts including evenings weekends and holidays.

Physical Requirements:

• Ability to stand for extended periods of time.
• Frequent use of hands for typing writing bending reaching and handling office equipment or guest luggage.
• Ability lifting items up to 25lbs as needed.

Ready to Join the Team

Apply today by submitting your resume detailing your relevant experience to show us why youre the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Required Experience:

Unclear Seniority