Director of Customer Success & Enablement

Description

Director of Customer Success & Enablement

 

If you enjoy turning complexity into clarity - and helping people do their best work along the way – you’ll find plenty of opportunity in this newly created role. 

 

Asmark Institute is trusted by agricultural retailers nationwide to deliver clear, accurate guidance in complex regulatory environments. We’re looking for a Director of Customer Success and Enablement to lead the teams that make that trust possible. This role, based in our Owensboro, KY office, offers real influence, autonomy, and the chance to guide a seasoned team through thoughtful, meaningful change - while building systems that support our next chapter of growth.

If you’re interested in an on-site leadership role in Owensboro, KY - working in a regulated industry alongside a long‑tenured, highly respected team - we encourage you to apply!

What You’ll Do
As our Director of Customer Success & Enablement, you’ll lead the full client experience – including our support, training, and regulatory teams - while helping Asmark prepare for its next stage of growth.  You’ll have the opportunity to:

• Lead and develop client‑facing teams across support, training, and regulatory functions, creating trust, accountability, and a shared commitment to client success.
• Modernize workflows and systems so teams can scale with confidence - turning manual processes into clear, repeatable, people‑friendly ways of working.
• Turn data into insight by analyzing client interactions, trends, and outcomes to guide decisions and prioritize what matters most.
• Ensure regulatory accuracy and clarity by integrating DOT, OSHA, and EPA guidance into client support, training, and content.
• Champion change thoughtfully - helping a long‑tenured, highly respected team move forward without losing what makes them strong.
• Partner closely with Product and Engineering to translate real client feedback into product improvements that strengthen adoption and retention.
• Act as a senior leader and client advocate, with visibility across the organization and the opportunity to grow into broader leadership over time.

What We’re Looking For
This role is a great fit if you enjoy both strategy and roll‑up‑your‑sleeves leadership - and if you’re comfortable guiding change with empathy and clarity.  Qualifications include:

• Experience leading customer success, enablement, or client support teams, ideally in a SaaS or technology‑enabled environment.
• Comfort working in regulated industries (safety, healthcare, DOT, OSHA, EPA, agriculture, or similar) where accuracy and credibility matter.
• Strong data and analytics skills, including hands‑on experience with tools like SQL and Power BI.
• A collaborative style that works through influence, not hierarchy, especially in cross‑functional settings.
• Proven people leadership skills, including coaching, feedback, and creating psychologically safe teams.
• Curiosity and adaptability - you’re energized by improving systems, learning new tools, and helping others do the same.

 

About Us and What We Offer You

Founded in 1990, Asmark Institute is a national resource for agricultural retailers, focused on risk management, safety, and regulatory compliance. We build systems and tools that simplify complex compliance processes and make our clients’ jobs easier.

We are driven by our Core Values: We are humbly confident team players who seek excellence and have a growth mindset. We value clarity, accountability, and measurable results.

 

We offer: 

• Salary in the $130,000 - $150, 000 range based on experience
• Benefits: wellness stipend, 401(k) w/match, Annual Company Trip, 10-year employee trip
• Meaningful Work: Enable work that directly impacts safety, compliance, and operational success for our clients.
• Growth Opportunity: Play a key role in shaping the future at Asmark Institute.
• Collaborative Culture: Work alongside a team committed to clarity, accountability, continuous improvement, and high performance.
• Stability & Purpose: Join a well-established organization with a strong reputation and mission.

 

I’m interested; how do I get started?
If you're ready to be part of a dynamic organization working at the forefront of agricultural safety and compliance, we invite you to apply at: https://app.jobvite.com/j?cj=oYH2zfw0&s=myHRpartner

Our hiring partner, myHR Partner, will be reviewing all resumes and applications for this role on behalf of Asmark Institute. myHR Partner will contact qualified candidates with more details on the interview process. 

If this role isn’t the right fit for you, we encourage you to share it with someone who might be a great match.  

At Asmark Institute, we value the diverse perspectives and experiences that strengthen our work. We are proud to be an equal-opportunity employer and welcome applicants from all backgrounds.