Airport Customer Service Coordinator

zTrip Jax

Job Description
Job Description
Now Hiring: Airport Customer Service CoordinatorCreate a Great First Impression for Travelers with zTrip
zTrip is looking for friendly, professional, and customer-focused Airport Customer Service Coordinators to support transportation operations at Jacksonville International Airport. In this highly visible role, you'll serve as the first point of contact for arriving travelers, assisting with transportation needs, coordinating passenger pickups, and ensuring a smooth and welcoming experience.
At zTrip, we're committed to providing safe, reliable, and innovative transportation solutions while delivering exceptional customer service to every passenger we serve.
Why Join zTrip?
As one of the nation's leading transportation providers, zTrip offers exciting opportunities for individuals who enjoy helping people and thrive in a fast-paced environment. If you're passionate about customer service and enjoy working in an airport setting, we'd love to have you on our team.
What We Offer:
Medical, Dental, Vision, and Life Insurance
Paid Time Off (PTO)
Paid Holidays
401(k) Retirement Plan
Career Growth and Advancement Opportunities
Dynamic and Team-Oriented Work Environment
Available ShiftsFull-Time
Monday-Sunday | 8:30 AM - 4:30 PM
Monday-Sunday | 4:30 PM - Last Flight
Part-Time
Saturday & Sunday | 10:00 AM - Last Flight
Key Responsibilities as an Airport Customer Service Coordinator:
Welcome arriving passengers with a friendly and professional attitude
Assist travelers with transportation options and pickup coordination
Manage passenger flow in designated transportation areas
Connect passengers with available drivers and transportation services
Provide information regarding zTrip services, fares, and travel options
Answer questions and assist with directions throughout the airport transportation area
Support passengers requiring accessibility assistance or special accommodations
Address customer concerns quickly and professionally
Communicate effectively with drivers, dispatchers, and airport personnel
Maintain a positive and organized transportation environment
Represent zTrip with professionalism, courtesy, and outstanding customer service
What We're Looking For:
Strong customer service and communication skills
Friendly, outgoing, and professional demeanor
Ability to stay organized in a busy, fast-paced environment
Comfortable interacting with people from diverse backgrounds
Strong problem-solving skills and attention to detail
Reliable attendance and punctuality
Ability to work independently and as part of a team
Previous experience in customer service, hospitality, transportation, tourism, or airport operations is a plus
Why This Role Matters
As an Airport Customer Service Coordinator , you'll help create a positive first impression for thousands of travelers arriving in Jacksonville. Your ability to provide guidance, coordinate transportation services, and deliver exceptional customer care will help ensure every passenger's journey begins smoothly and stress-free.
Apply Today
If you enjoy helping people, providing exceptional customer service, and working in an exciting airport environment, apply today to become an Airport Customer Service Coordinator with zTrip and help keep travelers moving with confidence.

Vacancy posted 26 days ago

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