Service Manager

Position Overview

Pinnacle Recruitment Services is partnering with an established and growing heavy equipment organization to identify an experienced Service Manager to oversee its service operations in the Fort Worth, TX area.

Our client specializes in heavy earthmoving and pipeline equipment solutions, serving customers across the construction, oil and gas, infrastructure, and industrial sectors.

The ideal candidate will bring a strong background in heavy equipment maintenance and repair, combined with proven leadership experience managing service technicians, coordinating shop and field operations, and delivering exceptional customer service. This individual will be responsible for overseeing daily service department activities, driving operational efficiency, ensuring equipment reliability, and developing a high-performing technical team.

This is an excellent opportunity for a hands-on leader who understands the technical complexities of heavy equipment while possessing the business acumen to manage service performance, profitability, and customer relationships.

Key Responsibilities

• Oversee daily operations of the service department, including shop and field service activities, equipment repairs, preventive maintenance, and technician scheduling.
• Lead, mentor, and develop a team of heavy equipment mechanics, field service technicians, and service support personnel.
• Coordinate service assignments, prioritize repair schedules, and ensure timely completion of maintenance and repair work.
• Manage equipment diagnostics, troubleshooting, and repair activities involving diesel engines, hydraulic systems, electrical components, and emissions systems.
• Monitor technician productivity, labor utilization, service turnaround times, and overall department performance.
• Establish and maintain service department KPIs to improve efficiency, profitability, and customer satisfaction.
• Collaborate with customers to understand service needs, provide repair updates, and resolve technical or operational concerns.
• Oversee service estimates, work orders, repair documentation, warranty claims, and service billing processes.
• Partner with parts and inventory personnel to ensure timely availability of components and minimize equipment downtime.
• Ensure compliance with company safety policies, manufacturer guidelines, and applicable industry regulations.
• Assist with departmental budgeting, expense management, labor forecasting, and cost-control initiatives.
• Identify opportunities to improve service processes, workflow efficiency, equipment reliability, and customer retention.
• Work closely with branch leadership, sales, rental, and fleet management teams to support business objectives and equipment availability.

Qualifications & Requirements

• Previous experience as a Service Manager, Shop Manager, Field Service Manager, Service Supervisor, or similar leadership position within the heavy equipment industry.
• Strong technical knowledge of heavy construction, earthmoving, pipeline, or industrial equipment.
• Experience managing shop and field service technicians, including scheduling, performance management, and employee development.
• Working knowledge of diesel engines, hydraulics, electrical systems, and heavy equipment diagnostics.
• Familiarity with Caterpillar, John Deere, and other major heavy equipment manufacturers preferred.
• Understanding of Tier 4 and Tier 4 Final emissions systems preferred.
• Experience utilizing service management software, computerized diagnostic systems, and OEM parts platforms.
• Strong understanding of service department financial performance, including labor efficiency, repair costs, budgets, and profitability.
• Demonstrated ability to improve operational processes, technician productivity, and customer satisfaction.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to balance competing priorities in a fast-paced service environment.
• Valid driver's license required.

Compensation & Benefits

Our client offers a competitive compensation package commensurate with experience and qualifications.

• Competitive base salary, depending on experience.
• Medical and dental insurance.
• Spending account benefits.
• 401(k) retirement plan.
• Paid vacation.
• Safety incentive program.
• Safety footwear and eyewear program.
• Employee engagement initiatives.
• Opportunities for professional growth and advancement.

Why Consider This Opportunity?

This is an exciting opportunity for an experienced heavy equipment service professional looking to take ownership of a service department within an established organization.

The Service Manager will have the opportunity to make a direct impact on operational performance, technician development, customer satisfaction, and overall service profitability. The position offers a combination of technical leadership, operational management, and strategic decision-making within a growing heavy equipment business.

We are seeking an individual who takes pride in developing strong teams, improving service operations, and building lasting customer relationships.

Pinnacle Recruitment Services is an equal opportunity recruiting firm. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.