Front of House Manager

**For more information and to apply, visit our website at or submit your cover letter, resume, and application to View email address on click.appcast.io. ** About the Position The Front of House Manager ensures a welcoming, efficient dining experience by managing daily operations, volunteer schedules, and customer interactions. This role combines leadership, organization, and customer service to create a clean, safe, and vibrant community space. If you are enthusiastic about serving others and fostering connections, this position is perfect for you! Join us in our mission to celebrate and serve older adults to better our community. Apply today to become part of The Hub on Smith team and help make a difference! ESSENTIAL JOB FUNCTIONS Dining Operations - Welcomes patrons and ensures they are properly signed in for all activities, maintaining accurate attendance records. - Promotes the nutrition program and facilitates participant engagement by relaying information and feedback to the Executive Chef. - Prepares, supervises, and monitors the Dining Room area for breakfast and lunch meals. - Welcomes patrons upon arrival for breakfast and lunch. - Assures overall cleanliness of the space. - Assures that safety and customer service are priorities during mealtimes. - Adheres to policies and procedures on confidentiality. - Strictly follows the organization's procedures in case of an accident/incident. - Provides marketing and outreach activities. - Oversees equipment care and maintenance. - Other duties as assigned. Volunteer Management - Regularly collaborates with the Volunteer Coordinator to assess and address dining room needs, ensuring adequate support for operations and events. - Supervises, trains, and schedules Dining Room Volunteers. Customer Interaction and Support - Communicates services, opportunities, and possibilities to patrons. - Orients new patrons to the Dining Room and connects them with the Intake Specialist if needed. - Socializes with patrons, promoting goodwill, fun, and service excellence. - Handles patron conflicts with professionalism, poise, and grace, ensuring a positive resolution and maintaining a welcoming environment, reporting all incidents to the Executive Chef. - Communicates and collaborates with patrons respectfully. Data and Reporting - Assists patrons with completion of registration information by connecting them to intake staff. - Collects and enters information in ServTracker (patron data collection program). - Reports any health and safety concerns regarding an individual to the Executive Chef promptly. Physical Demands - Must be able to remain in a standing position at least 50% of the time. - Must be able to move about inside the dining room and front of house. - Must be able to communicate and exchange accurate information and ideas in a way others can understand in all situations. - Must be able to transport items weighing up to 30lbs. - Occasionally, ascends/descends flights of stairs.