Shift Lead

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off

DESCRIPTION
Shift Leader assists store managers in the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with employees, and leading store rushes.  Shift Leaders should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Motivate employees to meet job expectations
• Hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings)
• Train and develop employees to be successful in their position as baristas
• See what needs done throughout their shift and delegate to the team to complete what's necessary
• Hold themselves accountable to company policies, expectations, and core values without being prompted by upper management. 
• Lead a morning rush with excellence
• Ensure baristas are delivering in The Amazings
• Manage the store in the event the store manager is absent for a short or long period of time
• Manage cash logs, overages and shortages 
• Handle scheduling conflicts and emergency changes
• Resolve customer complaints 
• Resolve employee complaints 

A Shift leader may also be responsible for store tasks such as:

• Bank Deposits
• Inventory (weekly or quarterly)
• Ordering
• Conducting interviews
• Scheduling 
• Updating store documents (COGS doc, Cash Verification, etc)

QUALIFICATIONS

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail

BENEFITS

• Barista Certification
• 1 FREE Speciality Drink or Food Item while on shift
• FREE Unlimited brewed coffee, lemonade and tea while on shift
• Discounted Food and Drinks off shift
• Upward mobility and possible promotions reviewed monthly
• Performance goal games and rewards weekly and monthly
• Schedule flexibility
• Learn business practices, how to set leadership goals and communication skills.
• Holiday Pay 

Of course, we think there’s a lot of other benefits to working with us, namely our company culture. We believe in our Core Values of Genuine Honesty, Positivity, and Integrity to name but a few. We believe in our Values and Culture and are looking for people that have an equal commitment to these. 

Whether you are looking for a part time job....or you are wanting to build a career with us, we would love to talk with you!

Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.