Visitor Services Representative

Duke University Duke was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. At Duke University, we believe our greatest strength is the diversity of experiences, identities, and perspectives within our community. At the Nasher Museum of Art, we welcome visitors from around the world to experience modern and contemporary art through exhibitions that spark curiosity, dialogue, and discovery. As a Visitor Services Representative , you'll serve as a welcoming ambassador for the Nasher Museum—creating meaningful first impressions, supporting accessibility and inclusion, and helping visitors connect with art, ideas, and one another. You'll collaborate closely with museum professionals and expert art educators while building your own knowledge of modern and contemporary art in a vibrant cultural setting. Be Bold. This role is ideal for someone who thrives in a public-facing environment, values hospitality and inclusion, and enjoys balancing customer service with operational excellence. What You’ll Do Deliver an Exceptional Visitor Experience Welcome guests with warmth and professionalism, serving as the primary point of contact for museum visitors. Introduce visitors to exhibitions, events, and museum amenities with clear, accurate, and engaging information. Proactively engage guests, respond to questions, and communicate museum policies and offerings. Support accessibility by assisting visitors with special needs or limited mobility, ensuring comfort, safety, and inclusive access. Operate the museum golf cart to assist visitors traveling between the parking area and the museum. Handle phone inquiries, assist walk-in groups or tours, and notify appropriate staff of VIP visits. Model professionalism in appearance, communication, and performance at all times. Support Front Desk Operations Perform daily opening and/or closing procedures, preparing the galleries and visitor desk with required supplies and materials. Accurately record daily attendance using AudienceView or other tracking systems. Collect, organize, and submit visitor surveys and guest feedback. Review staff calendars, tour notes, and event updates to stay informed each shift. Maintain a tidy, welcoming visitor desk and communicate scheduling needs or time-off requests according to established procedures. Promote Programs & Engage in Learning Support museum initiatives by assisting with tours, programs, events, memberships, and surveys in collaboration with Marketing, Development, Education, Public Programs, and Community Engagement teams. Participate in ongoing staff and exhibition training, including artist research, material review, and tour shadowing. Assist senior staff with Visitor Services activities as needed, contributing to a collaborative front-of-house team. Other duties may be assigned as needed. This description reflects the general scope of responsibilities and is not intended to be exhaustive. Choose Duke. Duke University offers a dynamic and inclusive work environment where art, education, and community engagement intersect. At the Nasher Museum of Art, you'll gain hands-on experience in museum operations while developing transferable skills in customer service, communication, and cultural engagement. Minimum Qualifications High school diploma or equivalent Basic knowledge of grammar and math for routine clerical and data-entry tasks Valid driver's license with successful Motor Vehicle Record (MVR) check Preferred Experience One year of customer service or hospitality experience Skills & Attributes Availability to work evenings, weekends, holidays, and special events Strong interpersonal skills with respect for diverse cultural backgrounds Awareness of accessibility needs and inclusive service practices Ability to remain calm, flexible, and resourceful in a fast-paced environment Proficiency with Microsoft Office and visitor management systems (AudienceView experience a plus) Basic data entry and record-keeping skills Proficiency in Mandarin and/or Spanish is a plus Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io). #J-18808-Ljbffr