Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2024 after spending seven years as a State Farm agent aspirant while earning my bachelor’s degree in business management from Rollins College. Before joining State Farm, I worked as a server, and I’ve always been driven by the goal of owning my own business and doing work that truly matters. Today, our team has grown to seven members, and we’re focused on building something that’s both high-performing and purpose-driven.

Community involvement is important to us, and we stay active through organizations like the Hispanic Heritage Foundation, Hillsborough Community College, and Ashley’s Hope to Dream. We offer strong work-life balance and reimburse licensing costs to support long-term growth. Our office culture is competitive in the best way — high-energy, nationally competitive, and deeply rooted in teamwork and positivity. 

We’re looking for driven individuals who want to grow, push themselves, and succeed as part of a collaborative, high-performing team.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Jessica Cruz Phung - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.