IT Support Specialist

IT Support SpecialistThe City of Whitefish is actively recruiting for a part-time IT Support Specialist to join our Finance Department. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain – home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.This position is part-time and will be working 20 hours per week, 4 hours per day, 5 days per week.Benefits of working for the City of Whitefish include:Health, Dental, Orthodontic, and Vision Insurance - Employer/employee contribution to monthly premium will be at a prorated amount.Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participationCity Wellness Program - City pays $30 per month to employees to use toward wellnessCorporate rate membership to The Wave health club (billed to City and deducted through payroll)Montana Public Employees Retirement System (PERS) - includes employer and employee contributionsPaid leave (vacation, sick, holidays, personal day)$25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents and optional additional Voluntary Life and AD&D available125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)Free Employee Assistance Program - 6 free counseling sessions per issue, per person in householdOptional Deferred Compensation Plan (457) – Pretax and Roth AvailableOptional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical IllnessMay be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click here to learn more and to understand your eligibilityCity paid continuing education, training and development (as approved by supervisor and City Manager)FMLA - up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.Bereavement Leave - up to 5 paid days off for death of immediate family memberJury & Witness Duty LeaveMilitary LeaveEligible to earn Compensatory Time (additional paid leave of 1.5 hours earned for each hour worked in a qualified and approved OT event)15% -20% discount on Verizon voice plans and select data plansT-Mobile exclusive offers with Work Perks – 15% off the Go5G Plus or Go5G Next rate plansAT&T discounts also availableParks & Recreation After School and Summer Day Camp services provided at no cost to employeesWhitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance – click here to learn more and understand your eligibility.APPLY BY: It is in your best interest to submit your online application, resume, and cover letter by the Priority Deadline, Sunday, October 11, 2026, 5:00 pm. For assistance with online application process, please contact the Human Resources Department at View phone number on click.appcast.io or email View email address on click.appcast.io/F-VET-DISABILITYGENERAL PURPOSE: Performs a variety of administrative and technical functions to assist City departments with IT (Information Technology) support.SUPERVISION RECEIVED: Works under the direct supervision of the IT Administrator or designated supervisor.SUPERVISION EXERCISED: May exercise project specific supervision over consultants or support staff as needed and assigned.ESSENTIAL DUTIES AND RESPONSIBILITIES: The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by the IT Support Specialist. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work. Provides general helpdesk computer, printer, multi-function device, network, and phone system support for various departments as needed. Installs and upgrades desktop hardware, software and peripheral equipment and configures system for optimum operations following best practices. Analyzes and/or resolves hardware, software, and applications problems for network and stand-alone computer systems and network resources. Coordinates the resolution of network hardware, software and applications problems between technical, support and customer personnel. Maintains IT asset inventory; schedules and maintains upgrade/replacement schedule. Reports hardware failures to appropriate vendors via telephone or on-line systems. Evaluates user hardware and software needs and assists with acquisition of approved equipment and software. Researches and acquires knowledge of computer hardware and software available to users. Ensures data/media recoverability with a schedule of backups and archive operations. Administers email; maintains email system, user management, discovery and hold, retention policies and data loss prevention. Monitors network performance; troubleshoots network problems; collaborating with network design engineer on network optimization. Provides for network security by establishing and enforcing policies; defining and monitoring access. Assists with City rules for information technology projects and business objectives, processes and environment. Performs all duties in conformance to appropriate industry safety and security standards. Performs other duties consistent with the scope, role, and function of this classification.PERIPHERAL DUTIES: Must be available to respond to emergencies after hours, weekends and/or holidays as necessary and requested.DESIRED MINIMUM QUALIFICATIONS: Education and Experience: 1. Bachelor's degree or Associate of Arts degree at a technical or vocational school in information technology, or engineering. -AND- 2. Two years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms including mainframe, midrange, client/server, desktop computer and networks. -OR- 3. Any equivalent combination of education and experience. Necessary Knowledge, Skills and Abilities: 1. Principles of and current trends in information technology including systems software and hardware technologies for mainframe, server, personal computer and client server environment. 2. Information technology security methods. 3. Currently available commercial off-the-shelf software. 4. Disaster planning and recovery methods. 5. General computer architecture including application life cycle, central processing unit, memory allocation, peripheral devices and input/output methodologies. 6. Various hardware platforms and multiple desktop software including electronic mail systems, spreadsheets, word processors, database, presentation graphics, client/server applications, emulators, communications protocols and intranet/internet. 7. Personal computer and local-area-network troubleshooting techniques, configurations, specifications and requirements. 8. Problem tracking software tools, security and quality assurance policies and procedures, document workflow processes, and remote access software and techniques of connectivity. 9. Technical documents protocols including manuals, schematics, procedures and specifications. 10. Communications protocols, telecommunications and information processing environments. 11. Backup and recovery methods, wiring capacities and limitations, intranet and internet technologies. SPECIAL REQUIREMENTS: Must possess a valid Montana State driver's license or have the ability to obtain one within sixty days of employment. Must pass background check.SUPPLEMENTAL INFORMATION: Tools and Equipment Used: Server computing; including physical and virtual environments. Operating systems; including Microsoft Windows, Servers. Personal computing; including programs such as Microsoft Word, Excel, Access, PowerPoint, and Outlook. Microsoft Office 365 administration; including User Portal, Exchange, SharePoint, and OneDrive. Smart phone; mobile radio, motor vehicle, copy and fax machine. Network devices, including switches, routers, hubs, firewalls and radio mesh.