Technical Analyst

Summary

The Technical Analyst supports the Business Units by resolving issues around the Business Enterprise Applications that are developed in Java/J2EE technologies. Acting as a liaison between the System and the end-customer, the Technical Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.


Primary Job Responsibilities:

Provide support for software, hardware, and operating system issues, including researching, testing, and communicating potential solutions for clients. Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.

Propose changes to system impacts and suggest alternatives.This may include changes to current processes, applications, file layouts, and web services.


Must have Skills:

• Should be strong at analyzing Java/J2EE applications and resolving problems.

• Hands-on experience using AI coding assistants (e.g., GitHub Copilot) for code generation, debugging, and optimization.

• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries. The data will be used to analyze issues, when developing solutions, and for testing and verification of results.

• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.

• Good communication skills to effectively interact with internal and external customers.


Nice to have Skills:

• Prefer people who can do SQL performance optimization that involves refining SQL queries and database structures to enhance the speed and efficiency of data retrieval and manipulation.

• Experience with incident/support ticketing systems and process workflow.

Conduct root cause analysis for complex performance issues, using Dynatrace and other diagnostics tools to trace issues to specific components, services, or resource configurations.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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