Escort Youth Care Worker (Bilingual)

Job Description

Job Description

About us

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

Job Summary

The Escort YCW (EYCW) is responsible for the direct supervision of youth both within the facility and during transportation, ensuring line-of-sight at all times. Responsible for the documentation and supervision of youth progress while in care in compliance with all Texas Department of Family and Protective/Office of Refugee Resettlement (ORR) minimum standards on an ongoing basis.

Essential Functions:

1. Assist in conducting intake services by completing documentation, taking photos, and providing youth with an overview of the program’s services and rules.
2. Responsible for transporting youth to court, medical, and discharge appointments as required, while always adhering to all traffic and safety laws and providing direct supervision of youth in care while adhering to the escort policy and procedures, as well as airport and flight rules.
3. Recognize escalating behaviors and intervene when necessary to ensure safety and security by applying the Crisis Prevention Intervention model to deescalate and stabilize the youth.
4. Ensure all youth-related forms and progress notes are properly completed to ensure compliance with state and federal requirements.
5. Assist in providing support with the planning and coordination of educational events and recreational activities for the youth, and covering restroom breaks, posts, or covering shifts for the YCW department as needed.
6. Ensure completion of Discharge Packet to include the Verification of Release (if applicable), Transfer of Custody or Transfer Request and Tracking Form.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or work conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 

Qualifications and Requirements:

Education/Work Experience:

Level: High School Diploma

1. Bachelor’s degree in a human service field is preferred but not required.
2. At least one (1) year of ORR residential care services experience preferred but not required.
3. One (1) year of previous work/volunteer experience with juveniles is required.
4. A valid, active driver's license and clean driving record are required.
5. Must be available to travel.
6. Must be 21 years old or older.
7. Ability to read, write, and converse proficiently in English and Spanish and translate written Spanish into English.
8. Strong computer skills (Microsoft Office, SharePoint, OneDrive) with the ability to learn new software

Equivalent Education/Work Experience:

N/A

Foreign Language Requirement:

Bilingual (English / Spanish)

Work Location:

Houston, TX, 77035

Working Conditions:

The Escort YCW is required to maintain a flexible, organized, and efficient work schedule and is subject to extended work hours, weekends, and on-call. Traveling is required to transport youth to destinations located within the U.S.

Work is performed mostly in a residential facility setting, with occasional work in outdoor environmental conditions outside the facility. Some overnight travel; public speaking, evening, and weekend work are requirements of the position. Regular computer work is also required. While performing the duties of this job, the employee is required to sit or stand for extended periods; walk; finger, handle, or feel objects, or control; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

What We Offer

• Competitive salary.
• Benefits package medical, dental, vision, HSA, DCFSA and 401 K retirement plan. Life and Disability Plans and other supplemental plans. Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities; ongoing training in best practices, and leadership.
• Mission-driven work in a collaborative, supportive team.

Why Join DSS

Our people are our greatest strength while empowering communities through compassion, structure, and service . We are committed to supporting your professional growth through ongoing training, mentorship, and clear pathways for advancement. We actively promote and encourage team members to apply for internal opportunities, helping you build a long-term career while expanding your skills and leadership potential. When you join DSS, you become part of a supportive organization that invests in your development and values your impact.

We participate in E-Verify.

Equal Employment Opportunity:

Dynamic Service Solutions is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, marital status, disability, age, military/veteran status, parental status, or other non-merit factors. Dynamic Service Solutions is also committed to complying with all fair employment practices regarding citizenship and immigration status.