Medical Receptionist

GENERAL PURPOSE:Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.MAIN RESPONSIBILITIES & DUTIES:1) Assists patients calling or visiting the clinica. Greets patients and visitors at the clinicb. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients following established policies and proceduresd. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabse. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabf. Schedules appointments for patients calling in, or walking in to the clinic.g. Calls patients to confirm next days appointmentsh. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upi. Maintains daily EHR worklist2) Responsible for verifying medical coverage, and co-pays, and authorization for servicesa. Determines program eligibility for patients and completes the application proceduresb. Prints program eligibility forms, checks for completeness and scans in to EHRc. Determines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsd. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programse. Obtains proof of income from the patients per Sliding Fee Policyf. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsg. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Departmenth. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments3) Responsible for printing receipts and posting payments in the computer4) Compiles daily stats5) Responsible for reconciling cash collectiona. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipb. Balances daily transactions in database6) Provides administrative support to the departmenta. Prints the next days schedule for front desk and daily huddleb. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level7) Other duties as assigned by SupervisorQUALITIES &CHARACTERISTICS1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions3) Strives to learn more and is receptive to new challenges and opportunities4) Displays enthusiasm toward the work and the mission of Ampla HealthPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES1) High School Diploma or GED required2) Ability to use Microsoft Word for basic correspondence3) Ability to type a minimum of 40 WPM4) Must be able to use a calculator5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required6) Ability to adapt to specific environment and duties7) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols8) Medical Assistant requiredCOMMUNICATIONS SKILLS1) Must have neat and legible handwriting2) Must be able to interact with patients courteously and calmly3) Ability to communicate well with the publicWORKING CONDITIONS & PHYSICAL REQUIREMENTSWork well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents4) Must have high manual dexterity5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn6) May be exposed to contagious/infectious diseasesGENERAL PURPOSE:Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.MAIN RESPONSIBILITIES & DUTIES:1) Assists patients calling or visiting the clinica. Greets patients and visitors at the clinicb. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients following established policies and proceduresd. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabse. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabf. Schedules appointments for patients calling in, or walking in to the clinic.g. Calls patients to confirm next days appointmentsh. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upi. Maintains daily EHR worklist2) Responsible for verifying medical coverage, and co-pays, and authorization for servicesa. Determines program eligibility for patients and completes the application proceduresb. Prints program eligibility forms, checks for completeness and scans in to EHRc. Determines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsd. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programse. Obtains proof of income from the patients per Sliding Fee Policyf. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsg. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Departmenth. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments3) Responsible for printing receipts and posting payments in the computer4) Compiles daily stats5) Responsible for reconciling cash collectiona. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipb. Balances daily transactions in database6) Provides administrative support to the departmenta. Prints the next days schedule for front desk and daily huddleb. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level7) Other duties as assigned by SupervisorQUALITIES &CHARACTERISTICS1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions3) Strives to learn more and is receptive to new challenges and opportunities4) Displays enthusiasm toward the work and the mission of Ampla HealthPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES1) High School Diploma or GED required2) Ability to use Microsoft Word for basic correspondence3) Ability to type a minimum of 40 WPM4) Must be able to use a calculator5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required6) Ability to adapt to specific environment and duties7) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols8) Medical Assistant requiredCOMMUNICATIONS SKILLS1) Must have neat and legible handwriting2) Must be able to interact with patients courteously and calmly3) Ability to communicate well with the publicWORKING CONDITIONS & PHYSICAL REQUIREMENTSWork well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents4) Must have high manual dexterity5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn6) May be exposed to contagious/infectious diseases #J-18808-Ljbffr