Agile Coach - Workforce Technologies

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.


As an Agile Coach within PNC's Workforce Technology organization, you will be based in Pittsburgh PA.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.


The Agile Coach is a strategic change agent responsible for increasing Agile maturity and improving delivery outcomes across 30+ crews across Workforce Technology. This role partners closely with Product, Engineering, Architecture, and Leadership to embed Agile practices, strengthen team-of-teams execution, and enable predictable, value driven delivery at scale.


The Agile Coach operates beyond team level ceremonies-focusing on systemic improvement, leadership coaching, flow optimization, and measurable outcomes across the value stream.


• Assess Agile maturity across teams and programs using qualitative and quantitative indicators (flow, predictability, quality, engagement).
• Define and execute a target-state Agile maturity roadmap aligned to business outcomes and workforce technology priorities.
• Drive consistent adoption of Agile, Lean, and SAFe practices across multiple crews while allowing for context appropriate flexibility.
• Provides expertise and leadership for multiple teams, senior enterprise leaders and product development lifecycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.
• Provides coaching to Scrum Masters, Product Owners, Engineering Managers, and Leaders on advanced Agile practices and mindsets.
• Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.
• Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.
• Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.
• Contribute to Agile standards, playbooks, and learning pathways across workforce technology.
• Identify emerging challenges and proactively introduce experiments and improvements.


PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides expertise and leadership for multiple teams, senior enterprise leaders and product development lifecycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.
• Provides coaching to groups of teams team(s), including the establishment of new teams, and summarizing and promoting best practices.
• Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.
• Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.
• Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Agile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Scrum Methodology, Software Testing, Team-Building, Team Communication

Competencies
Agile Development, Coaching Others, Conflict Management, Design Thinking, Embracing Challenge, Group Facilitation, Influencing Through Expertise, Innovation, Interpersonal Relationships, Listening

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.