Manager, Club Fleet Operations

Overview The AAA Dayton Fleet is seeking an experienced Fleet Manager. This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. Responsibilities Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost. Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis (including all recognized holidays and during weather events and emergencies). Direct reporting levels to include 1‑3 Supervisors, up to 60 front line staff and club owned vehicles. Work independently and with no direct supervision, having the authority to make decisions and implement strategies to positively influence the performance of the assigned fleet. Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently. Provide and demonstrate leadership in personnel: recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication, and performance management. Develop annual budgets for departments and continuously analyze budget and technical reports; interpret and evaluate staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines. Minimum Qualifications Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5‑7 years of experience in a high‑volume, customer service environment, with at least 2‑4 years in a Manager role or demonstrated equivalent skill. Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Battery Technicians Course (may be completed within one (1) year of appointment to position). Ability to possess and maintain a valid Driver’s License, a satisfactory driving record and the ability to operate passenger vehicles and light and medium‑duty trucks with automatic and manual transmissions. Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications. Position is considered Emergency Personnel; on call 24/7 and may require work beyond normal business hours as necessitated by weather or business conditions. Compensation and Benefits Starting base compensation: $65,902 to $96,005.80 (guide). Paid Time Off: Over 3 weeks accrued during first year; 8 paid holidays; up to 2 weeks paid parental leave; 2+ weeks PTO in first year. 401(k) plan with company match up to 7%. Health & Life insurance. Tuition reimbursement up to $5,250 per year and professional certifications. Complimentary AAA membership. Volunteer opportunities; 1 volunteer day per year. Equal Employment Opportunity ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws, including disability laws. The organization is committed to cultivating a welcoming and inclusive workplace. #J-18808-Ljbffr