Customer Service Associate

Overview The University of Alaska Anchorage Copy & Print Center is seeking a Production Management & Customer Service Specialist. This role is the first point of contact for customers, providing quotes, entering job tickets into the print management software, processing payments, and coordinating jobs with technicians and the graphic designer. The position is front‑desk, customer service focused and reports directly to the Document Services Supervisor. Responsibilities The Specialist will: manage daily customer interactions via phone, email, and in‑person; obtain and record job details accurately; handle cash transactions and reconciliations; use the print management software; communicate with production technicians and graphic designers to ensure timely job completion; and maintain compliance with all policies and procedures while suggesting efficiencies and improvements. Qualifications One year minimum relevant experience involving customer service. High school diploma or equivalent. Alaska Driver’s License that meets UA safe driver verification criteria. Strong computer skills, including Microsoft Office Suite and basic desktop publishing software. Cash handling and reconciliation skills. Excellent interpersonal communication skills and ability to work effectively in a team. Dependable, detail oriented, and able to learn new software quickly. Position Details This full‑time, non‑exempt staff position is located on the UAA campus in Anchorage. Employees receive a competitive salary, full employee benefits packages that include retirement options, annual leave, 12 paid holidays, tuition waivers for employees and family members, and affordable medical, dental, and vision coverage. New hires will be placed on the UA Staff Salary Schedule, Grade75, based on education and experience. Application Process Applications are reviewed on a rolling basis and may be closed once a sufficient pool of qualified candidates is established. Early submission is encouraged. Legal & EEO Statements Applicants must be legally authorized to work in the United States without restriction and must not require visa sponsorship. The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status. The successful applicant is required to complete a background check; any offer of employment is contingent on the background check. The application for employment is subject to public disclosure under the Alaska Public Records Act. All employees are expected to uphold the highest standards of ethics and professionalism. #J-18808-Ljbffr