Account Manager | Plumbing, Heating & HVAC

Job Description

Job Description

Description:

Position Purpose:

The Account Manager is responsible for providing exceptional service to Plimpton & Hills customers by managing and growing assigned accounts within a defined territory. This role focuses on building strong relationships with customers, understanding their business needs, and delivering solutions that drive mutual success. This position is proactive and strategic, serving as the primary point of contact for accounts, ensuring exceptional service, and driving revenue growth through consultative selling and territory management. 

Essential Functions:  

• Develop and maintain strong relationships with key accounts within the assigned territory. 
• Serve as the primary liaison between Plimpton & Hills and the customer, ensuring a high level of satisfaction and trust. 
• Proactively identify opportunities to grow sales and profitability through consultative selling and solution-based approaches. 
• Understand customer business objectives and align Plimpton & Hills products and services to meet those needs. 
• Prepare and deliver proposals, bids, and pricing strategies for customer approval. 
• Coordinate with internal teams to ensure timely order fulfillment, product availability, and issue resolution. 
• Monitor account performance, analyze trends, and implement strategies to achieve or exceed sales goals. 
• Maintain accurate records of customer interactions, opportunities, and sales activities in CRM systems. 
• Represent Plimpton & Hills at industry events, trade shows, and customer meetings as needed. 
• Stay informed on industry trends, competitor activities, and new product offerings to provide value-added insights to customers. 
• Achieve company-set goals and objectives while consistently striving to exceed performance expectations. 
• Perform other responsibilities as directed.

Compensation & Benefits:

• Competitive hourly rate commensurate with experience.
• Commission and incentive earning opportunities based on performance.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Minimum 2 years of experience in account management, outside sales, or territory management within the plumbing/heating/HVAC industry preferred. 
• Strong understanding of plumbing/heating/HVAC products and related industry regulations. 
• Excellent communication, negotiation, and relationship-building skills. 
• Ability to operate current software and CRM tools effectively. 
• Highly motivated, results-driven, and customer-focused. 
• High school diploma or GED required
• Bachelor’s degree in business, Sales, or related field preferred; equivalent experience considered.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Sedentary work with occasional travel within the assigned territory.