Front-of-House Lead

Job Description

Job Description

Floor Manager | Either/Or Eatery & Patio

We're looking for an experienced hospitality professional who leads by example, thrives in fast-paced environments, and knows how to keep service running smoothly, even on our busiest days! This is a hands-on, floor-first leadership role for someone who enjoys being in the action, solving problems, supporting their team, and creating great guest experiences.

You'll work three management shifts per week , scheduled by the General Manager, with the opportunity to pick up additional management shifts or work as a server or bartender. It's a great opportunity for someone who enjoys leadership but still loves being part of service!

What This Role Actually Looks Like:

• Lead busy services with confidence. Take ownership of the floor, make decisions in real time, and keep the team moving during high-volume shifts.
• Be an active leader. Jump in wherever you're needed, whether that's expediting food, supporting the bar, assisting servers, or connecting with guests.
• Solve problems as they happen. Handle guest concerns, troubleshoot service challenges, and make quick decisions that keep operations running smoothly.
• Manage the flow of service. Oversee reservations, waitlists, seating, and guest flow using Toast.
• Support and develop the team. Coach employees in the moment, hold team members accountable, and set the standard for great hospitality.
• Set the tone. Lead by example with professionalism, urgency, positivity, and a commitment to quality.

What We're Looking For:

• Hospitality experience is required , preferably in a high-volume restaurant or bar environment.
• Previous management or supervisory experience is a plus, but not required.
• Strong problem-solving skills and the confidence to make decisions under pressure.
• Someone who is comfortable taking initiative, providing direction, and jumping in to help.
• Excellent communication skills and a team-first attitude.
• A genuine passion for hospitality, great food, and creating memorable guest experiences.

Why This Job Is Worth It:

• Flexibility: Three scheduled management shifts per week, with opportunities to pick up additional management, serving, or bartending shifts.
• Real Impact: Help shape service standards, develop employees, and improve the guest experience.
• A Team That Cares: Work alongside people who take pride in quality, hospitality, and doing things well.
• Stability & Benefits: Enjoy a consistent leadership opportunity with employee benefits like PTO, health insurance and access to our Employee Assistance Program!

Compensation, Benefits & Scheduling:

• Competitive, negotiable hourly pay based on experience.
• Flexible Scheduling: Two-three management shifts per week, plus serving or bartending shifts of YOUR choice!
• Health Insurance Benefits.
• Paid Time Off (PTO).
• Employee Meal & Drink Perks.
• Availability Requirement: Sundays and Mondays are mandatory.

At Either/Or, our purpose is simple: Create Joy. We're looking for someone who brings that energy to their team and our guests every shift!